About the position

As Support Services Manager, you will provide strategic and operational leadership across all support service functions in Ukraine, ensuring systems are efficient, cost-effective, and compliant with donor and local requirements.

You will lead and support staff in HR, logistics, administration, and field coordination, ensuring seamless communication and coordination between Kyiv headquarters, the Krasylivka Dog Training Center, and oblast field teams.

You will play a critical role in maintaining functional systems that enable program delivery, including staff well-being, procurement efficiency, asset control, and compliance with national regulations and donor rules. The position requires both strategic insight and hands-on engagement, including regular visits to APOPO’s field locations.

We are looking for an adaptable and dynamic person who thrives in complex and fast-paced environments, is committed to operational excellence, and understands the realities of working in Ukraine’s current context. Prior experience in humanitarian mine action or similarly regulated sectors is a strong advantage.

Your profile

Education

Bachelor’s degree in Business Administration or a related field.

Experience

Minimum 5–7 years of experience in at least two support service areas (HR, procurement, logistics, or administration), including at least 2 years in a managerial position.
Proven experience managing and developing national teams.
Understanding of Ukrainian labour law.
Experience working in NGOs or INGO environments is desirable.
Experience in mine action or similarly complex operational settings is an asset.
Skills

Strong leadership and problem-solving abilities.
Excellent understanding of compliance and operational processes.
Ability to build and motivate multicultural teams.
Strong organizational and communication skills.
Proactive, flexible, and able to manage competing priorities.
Proficiency in English (spoken and written); knowledge of Ukrainian is desirable.
Key responsibilities

Human Resources & Safeguarding

Oversee HR practices to ensure compliance with Ukrainian law and APOPO standards.
Support the HR Officer in recruitment, contracts, payroll, and staff development.
Promote safeguarding, staff well-being, and workplace safety across all sites.
Procurement, Logistics & Asset Management

Lead procurement and logistics operations in line with APOPO and donor rules.
Ensure supply chain systems are efficient and transparent.
Maintain accurate asset management, fleet, and warehousing systems.
Oversee supplier performance and value-for-money practices.
Financial & Administration

Support the Finance Manager in ensuring compliance of expenditures.
Oversee office administration, IT, and facilities management.
Provide timely, accurate operational data and reports.
Field & Program Support

Strengthen coordination between Kyiv, Krasylivka, and oblast offices.
Support operational teams with logistical and HR needs.
Conduct field visits to ensure compliance, staff support, and operational efficiency.
Leadership, Representation & Compliance

Line manage functional leads across support areas.
Lead system improvements, standardization, and team development.
Represent APOPO with authorities, donors, and partners as required.
Uphold APOPO’s values: quality, innovation, social transformation, diversity, solidarity, and animal welfare.

Please send your resume/CV