Role Description
Altamont Group (AG) is seeking an experienced Quality Assurance Specialist (QAS) to support our team. This role is crucial in ensuring the quality and accuracy of our proposals, and client deliverables, i.e., reports, PPTs, proposals, social media verbiage, website updates, etc. The successful candidate will review content, format, and style to ensure all documents align with client requirements and AG standards. The ideal candidate will work closely with proposal and project teams to maintain high standards across all stages of proposal development and project implementation.

Key Responsibilities

Quality Assurance (QA) for Proposals:

Fully understand the key requirements of the Terms of Reference (TOR) and the client’s requirements for proposals
Review proposals to ensure compliance with all RFP/TOR requirements, ensuring all necessary sections are included and formatting guidelines are adhered to
Ensure key messages and technical language are clear, concise, and consistent throughout the proposal
Review proposal documents for grammatical errors, clarity, consistency, and validate financial figures, technical content, and data accuracy
Ensure the technical approach, methodology, and work plan are logical, feasible, and clearly articulated
Follow the steps/processes laid out in the Proposal Daily Progress Sheet and meet proposal deadlines
Promptly address any revisions required to ensure proposals meet quality standards and client expectations
Quality Assurance (QA) for Documents/Deliverables:

Conduct comprehensive reviews of client deliverables, e.g., evaluation reports, research reports, etc. to ensure alignment with client requirements and AG quality standards
Edit documents, including reports, and presentations, to ensure content is aligned with client requirements and documents have correct grammar, spelling, and formatting, as well as are consistent
Validate the accuracy and relevance of data, figures, and references in reports and proposals
Identify discrepancies, inconsistencies, or areas of improvement in deliverables and coordinate with project teams to address them
Ensure all client deliverables meet expectations in terms of quality, timeliness, and alignment with project objectives
Proactively address potential quality issues to mitigate client dissatisfaction or rework
Ensure all deliverables align with AG’s protocols, standards, templates, and branding guidelines
Quality Assurance (QA) for Social Media Content:

Review and revise social media verbiage
Review and revise website verbiage
Review social media posts to ensure clarity, consistency, and adherence to AG’s branding and tone of voice
Ensure all social media content aligns with AG’s communication strategy and engagement goals
Verify factual accuracy, grammar, spelling, and formatting in social media captions, posts, and other digital content
Collaborate with content creators and the social media team to enhance message effectiveness and audience engagement
Quality Assurance (QA) Process Improvement:

Develop and refine quality assurance processes to ensure efficiency and consistency
Implement best practices for reviewing and approving documents, reports, and proposals
Required Skills and Experiences

Bachelor’s degree in English, Business, Research, Quality Management, or a related field
Proven experience in the humanitarian/development sectors
Expertise with document development and review with exceptional attention to detail
Strong knowledge of quality assurance principles and methodologies, particularly for proposal and document development
Ability to analyze and validate data, ensuring accuracy and consistency
Familiarity with research and evaluation processes
Strong organizational and time-management skills
Excellent written and verbal communication skills
Ability to work effectively both independently and as part of a team
Proficient in MS Office, SharePoint, and project management software
Strong attention to detail
Ability to prioritize tasks and work under pressure
Ability to manage deadlines efficiently
Exceptional Western English writing/editing abilities
Strong analytical and critical thinking skills
Flexible attitude toward receiving feedback

Interested candidates are requested to share the following with our Recruitment Team:
• Detailed Cover Letter highlighting RELEVANT experiences
• CV highlighting relevant experiences