Role

Under the supervision of the Head of Support, the Support Officer provides operational and technical support across finance, human resources, logistics, procurement, and administration. He/She ensures that Geneva Call’s policies, donor requirements, and national regulations are correctly applied in daily support operations, contributing to transparent, compliant, and efficient processes. The Support Officer acts as a key liaison between programme and support teams, ensuring timely coordination, accurate documentation, and smooth workflow across support functions.

Work Relations
The position reports to the Head of Support and works closely with the Finance, HR, Logistics, Procurement, and Programme teams. The role also liaises with suppliers, service providers, banks, auditors, and relevant authorities as needed, while coordinating with HQ Support units, including Finance, HR, Logistics, and Procurement, for technical guidance.

Duties and Responsibilities
1. Finance and Budget Support

Prepare payment requests and vouchers, ensuring completeness and compliance.
Support budget preparation and monitoring; track variances and flag issues.
Ensure timely and accurate cash/bank reconciliations.
Contribute to monthly financial reports and documentation.
Assist in internal and external audits and ensure follow-up on recommendations.
Support cash-flow forecasting and requests to ensure sufficient liquidity.
2. Human Resources and Administration

Maintain personnel files, contracts, leave records, and other documentation.
Support recruitment processes: postings, scheduling, candidate communication.
Assist with onboarding and exit processes, ensuring documentation is complete.
Support payroll preparation (attendance, leaves, allowances).
Coordinate administrative tasks such as utilities, office maintenance, and travel arrangements.
Ensure HR procedures comply with labour laws and GC policies.
3. Procurement and Logistics

Conduct procurement processes according to GC and donor policies.
Prepare RFQs, collect quotations, and draft bid comparison tables.
Maintain procurement, supplier, and contract records.
Manage fleet, fuel, and maintenance planning.
Keep asset and inventory registers updated.
Provide logistical support for field missions, trainings, and meetings.
4. Compliance and Reporting

Ensure systematic filing of finance, HR, procurement, and logistics documentation.
Support implementation of internal control procedures.
Contribute to compliance monitoring and donor reporting.
Follow up on audit and compliance recommendations.
Help update and improve tools, templates, and SOPs.
5. Coordination and Capacity Building

Identify inefficiencies and propose practical improvements.
Coordinate daily activities across support and programme teams.
Provide guidance to assistants or field-based admin staff.
Serve as focal point between the country office and HQ support units.
Support training sessions on financial, procurement, and administrative processes.
Requirements
Education (Essential)

Bachelor’s degree in finance, Business Administration, logistics or related field.
Education (Desirable)

Additional training in accounting, HR, or procurement management is an advantage.
Experience (Essential)

4–6 years of experience in finance, HR, procurement, logistics, or admin roles.
Experience ensuring compliance with donor or internal control procedures.
Familiarity with national labour laws and procurement regulations.
Experience working in or supporting international NGO operations.
Experience coordinating across departments.
Experience (Desirable)

Experience with ERP systems (e.g., Microsoft Dynamics 365).
Experience in humanitarian settings or conflict-affected regions.
Experience in procurement management or audit support.
Job related competencies

Strong understanding of financial and administrative procedures.
Good knowledge of procurement cycles and donor regulations.
Excellent organisational skills and attention to detail.
Proficiency in Microsoft Office, especially Excel and Outlook.
Ability to analyse data and prepare accurate documentation.

Organisational competencies

Strong interpersonal and communication skills.
High level of integrity and respect for confidentiality.
Ability to manage competing priorities under pressure.
Team-oriented and solutions-focused mindset.
Commitment to Geneva Call’s mission and values.
Languages (Essential)

• Full professional proficiency in English and Arabic, written and spoken.

Languages (Desirable)

• Knowledge of additional local languages in Sudan is considered an advantage.

Please send your resume/CV