Description

We are seeking a professional and customer-oriented Call Center Agent to handle inbound and outbound calls, provide excellent customer service, and resolve client inquiries efficiently. The ideal candidate will maintain a positive attitude, communicate clearly, and support the company’s customer satisfaction goals.

Key Responsibilities

Handle incoming calls and respond to customer inquiries in a professional manner

Make outbound calls for follow-ups, promotions, or surveys as required

Provide accurate information regarding products, services, and policies

Record customer interactions and update relevant databases

Resolve complaints or escalate issues to the appropriate department

Maintain a polite and courteous demeanor at all times

Achieve performance targets and adhere to company guidelines

Assist in improving processes and providing feedback for better service

Requirements & Qualifications

High school diploma or equivalent (Bachelor’s degree preferred)

Proven experience in a call center, customer service, or similar role is an advantage

Excellent communication and interpersonal skills in English

Good computer skills and ability to use CRM or call center software

Ability to work in shifts, including evenings and weekends

Strong problem-solving skills and patience with clients

Professional appearance and attitude

Preferred Skills

Experience in handling both inbound and outbound calls

Multilingual skills (Arabic, Hindi, Urdu, or others) are an advantage

Knowledge of products/services relevant to the company

Please send your resume/CV