Camp Manager

Published March 24, 2022
Location Damascus, Syrian Arab Republic
Category Management  
Job Type Full Time  



Since 1993, as an international non-governmental organization, ACTED has been committed to immediate humanitarian relief to support those in urgent need and protect people’s dignity, while co-creating longer term opportunities for sustainable growth and fulfilling people’s potential. ACTED endeavors to respond to humanitarian crises and build resilience; promote inclusive and sustainable growth; co-construct effective governance and support the building of civil society worldwide by investing in people and their potential.


We go the last mile: ACTED’s mission is to save lives and support people in meeting their needs in hard-to-reach areas. With a team of 5,900 national staff and 400 international staff, ACTED is active in 38 countries and implements more than 500 projects a year, reaching over 20 million beneficiaries.



Since 2012, ACTED has been implementing projects with vulnerable communities in Syria with a two-fold approach: ACTED provides life-saving support to vulnerable displaced persons, returnees, and host communities across Syria, through multi-sectorial rapid emergency services, and implements a wide range of resilience building interventions. Thus, ACTED has been able to strengthen its links with Syrian local communities and to develop an in-depth knowledge of local dynamics. A team of 900+ is currently working in Syria.


You will be in charge of

  1. Camp Coordination and Management


Act as the central focal point for all activities and issues taking place at the camp level

Establish and maintain effective intra-camp coordination mechanisms and facilitate participation in inter-camp coordination activities

Identify, analyze and prioritize camp needs in order to avoid service duplication and gaps in assistance and protection

Set up and maintain a camp information management system in line with global CCCM Cluster guidelines including sex- and age-disaggregated data collection and transparent, yet appropriate, information sharing with all relevant stakeholders in manner that upholds the principle of confidentiality

Advocate for the legitimate needs and rights of the camp population through liaison with Camp Administrator, humanitarian service providers and other actors

Liaise between the camp population and humanitarian service providers and other actors

Ensure appropriate links with national/local authorities, state institutions, civil society and other relevant stakeholders, including effective coordination and information exchange with them

Establish, strengthen and monitor an effective, transparent and representative camp governance system including coordination of service provision and other defined camp activities

Ensure the mobilization and participation of the camp and host populations in the camp governance system with particular emphasis on meaningful inclusion of women, children, elderly and persons with specific needs into decision-making processes

Monitor and ensure that camp committees act and behave according to agreed upon Codes of Conduct

Promote and facilitate accountability towards camp population through setting including set up of a complaints and feedback mechanism which promotes accountability

Ensure clarification of roles and responsibilities amongst stakeholders in the camp, for maintenance of camp infrastructure with a focus on sustainability and community/local government ownership

Ensure that the displaced are aware of the assistance and services available in the camp and how to access them; distribution points should be accessible and distribution mechanism should take into consideration groups with specific needs to minimize chances of violence, abuse and exploitation

Monitor service provision including cross-cutting services such as prevention and response to sexual and gender-based violence (SGBV), health, psychosocial support and HIV among others in all sectors of the camp according to agreed upon guidelines, standards and indicators

Support the development of effective referral mechanisms in close collaboration with relevant stakeholders

In coordination and collaboration with Camp Administrator mediate and encourage dialogue between different communities/groups inhabiting the camp and the surroundings (host communities), establish camp population self-help and social support networks and promoting peaceful coexistence

Assist in the development of a camp closure and phase-out strategy in the first phase of the camp response, with the CCCM Cluster and the relevant partners and ensure it is adapted to specific camp context

  1. Administration and Operational Management of Project Implementation




Review the BFU(s) and provide accurate forecasts with BOQs

Forecast monthly cash requirements for ACTED’s CCCM activities in the camp and submit to AC



Contribute to the development of procurement plans

Send accurate and precise order forms in a timely manner

Contribute to quality checks and procurement committees to finalise suppliers’ selection according to applicable scenario

Confirm quality of material selection if and when applicable

Ensure a proper management and use of the project assets and stocks

Plan team movements based on available fleet and applicable policies



Participate in the recruitment of CCCM staff (development of organigrams, ToRs, elaborating the tests and reviewing them; interviews etc)

Ensure that CCCM staff understand and are able to perform their roles and responsibilities

Follow-up the work plans and day-to-day activities of the CCCM staff

Manage the CCCM staff in cooperation with Area Coordinators

Ensure a positive working environment and good team dynamics

Undertake regular appraisals of staff and follow career management g) Manage interpersonal conflicts c) Ensure capacity building among staff in CCCM



Ensure project records and documents (Flat files, beneficiary list, donation certificates, attendance sheets etc) are adequately prepared, compiled and filed according to ACTED procedures

Ensure staff awareness of, and respect of, ACTED’s code of conduct and FLATS procedures



Ensure that each member of the CCCM team is aware of security issues, policies, SOPs and they follow them accordingly

In cooperation with the relevant Security Officer, monitor the local security situation and inform the Country Director or Area Coordinator and Country or Area Security Officer of developments through regular written reports

  1. Quality Control


Assess the activities undertaken and ensure efficient use of resources

Ensure lessons learned are documented, shared and reflected in project planning and decision making

Ensure quality control, analysis of added-value and impact, identification and capitalization on best practices and lessons learnt and provide relevant feedback for new project development

Identify and analyse gaps, ACTED’s added value, synergies and opportunities in the areas the project(s) is / are implemented and pass relevant information to the N+1

  1. Reporting


Draft regular weekly and monthly reports and highlight the camp situation

Report programme progress and challenges to CCCM Coordinator and coordinate effectively with other ACTED sectors operating in project area

Draft (internal) narrative reports and contribute to the development of financial reports through regular budgetary follow up.

Contribute to drafting of (external) project progress reports, ensuring the quality and accuracy of technical information provided.

Expected skills and qualifications

At least 5 years of experience in project implementation on the field, preferably in an international context

Being a strong team player

Familiarity with the aid system, and ability to understand donor and governmental requirement

Excellent communication and drafting skills

Ability to coordinate and manage staff and project activities

Proven ability to work creatively and independently both in the field and in the office

Ability to organize and plan effectively

Ability to work with culturally diverse groups of people

Ability to travel and work in difficult conditions and under pressure

Knowledge of local language


Salary defined by the ACTED salary grid depending on education level, expertise, security level and experience

Living allowance of 300 USD

Lodging and food provided in the ACTED Guesthouse / or housing allowance (depending on the contract lenght and country of assignement)

Flight tickets in and out + Visa taken in charge by ACTED

Provision of medical and repatriation insurances


How to apply


Send your application (resume and cover letter)  by email Ref: CM/WOS

Drop files here browse files ...