Acted PSEAH Policy:

The Capital HR & Admin Officer must adhere to Acted’s Protection against Sexual Exploitation, Abuse, and Harassment (PSEAH) Policy and Code of Conduct. This includes completing all mandatory training courses, promoting a safe and respectful workplace, and reporting any safeguarding concerns in accordance with Acted’s established procedures.

Location: Damascus

Job Purpose

The Capital HR & Admin Officer supports the effective management of Acted’s human resources and administrative functions at the mission level. Based in Damascus, the position ensures that HR processes are compliant, harmonized, and efficiently implemented in line with Acted policies, Syrian labor law, and donor requirements.

The Officer works closely with the Country HR Manager to strengthen HR systems, provide technical support to area HR teams, and ensure transparent, fair, and consistent HR practices across the mission.

Chain of Command
Under the authority of:

Country HR Manager.

Line Management:

HR & Admin Assistant (Future Possibility)

Working Relations
Internal:
FLATS Departments
Area based HR Staff
External:

Relevant governmental departments and local authorities
Service providers, when required
Objectives
Support the implementation of efficient, transparent, and compliant HR management across the mission.
Ensure proper administration, staff documentation, and record-keeping.
Provide continuous technical support to area HR teams to harmonize practices.
Support capital office administrative functions and ensure compliance with internal and legal requirements.
Key Responsibilities
1. HR Oversight & Technical Support

Provide day-to-day technical support to area HR focal points and ensure consistency in HR practices across bases.
Ensure all HR processes are compliant with Acted policies, national legislation, and donor requirements.
Review and validate HR documentation (recruitment, contracts, amendments, disciplinary actions, terminations, etc.).
Assist in the implementation and follow-up of HR audits and compliance checks.
2. Recruitment & Onboarding

Coordinate and oversee transparent recruitment processes for the capital and area offices.
Validate recruitment requests, advertisements, shortlists, and interview documentation before submission for approval.
Support timely onboarding and induction for new staff, ensuring integration into Acted’s systems and culture.
Maintain and update recruitment trackers and ensure proper archiving of all recruitment documentation.
3. Staff Management & Development

Support the Country HR Manager in ensuring timely completion of performance appraisals and probation evaluations.
Identify training needs and assist in developing or coordinating capacity-building initiatives for HR and non-HR staff.
Coach and mentor HR assistants or focal points to strengthen HR competencies.
4. HR Administration & Documentation

Maintain accurate and up-to-date personnel files, ensuring confidentiality and completeness.
Conduct regular audits of HR files (physical and digital) to ensure compliance with Acted standards.
Prepare HR letters, certificates, and other administrative documents upon request.
Ensure timely renewal and tracking of staff contracts and related administrative actions.
5. Payroll & Benefits Administration

Support the preparation and review of monthly payroll data in coordination with Finance.
Ensure proper maintenance of attendance, leave, and overtime records.
Verify accuracy of salary calculations, benefits, and deductions in line with Acted’s policies
6. Administrative Support

Oversee administrative procedures for the capital office, including correspondence, office documentation, and compliance matters.
Support logistics and coordination for HR-related meetings, trainings, or events.
Support staff welfare initiatives and maintain confidentiality in all HR-related matters.
Perform any other duties or responsibilities delegated by the Country HR Manager in line with the role’s objectives.
Key Performance Indicators (KPIs)
Timeliness and quality of support provided to area HR teams
Timeliness of payroll and HR reporting submissions.
% compliance of area offices with Acted HR procedures
Accuracy and completeness of staff records and HR documentation
Completion rate of performance appraisals and inductions
Level of satisfaction among area HR staff regarding central support

Qualifications:

Bachelor’s degree in human resources, Business Administration, Law, or related field.
Minimum 3 years of relevant experience in HR and administration, preferably within an INGO or international organization.
Strong understanding of Syrian labor law and HR best practices.
Excellent command of Arabic and good working knowledge of English.
Strong communication, coordination, and problem-solving skills.
Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Ability to travel to area offices when required.

Please send your resume/CV