at International Rescue Committee
Published April 24, 2022
Location Dallas, TX, United States of America
Category General  
Job Type Full Time  


Job Overview: The Caseworker provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. The Caseworker works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.


Major Responsibilities:


Responsibilities include, but are not limited to:


  • Coordinate timely pre- and post-arrival services to ensure each client has living essentials such as housing, food, medical care, and access to transportation, and is oriented to their new environment.


  • Conduct intake services with clients to assess needs. Develop self-sufficiency plans and timelines in partnership with each client. Provide individualized support through direct services, referrals, and advocacy.


  • Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized.


  • Detail each client interaction in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed.


  • Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.


  • Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.


  • May train and lead the activities of volunteers and interns.


  • Other duties as assigned.


Job Requirements:


Education: Bachelor’s degree in social work or related field of study preferred.


Work Experience:


  • Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred.


  • Experience working with refugee and/or immigrant populations strongly preferred.


Demonstrated Skills & Competencies:


  • Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.


  • Demonstrated success working and communicating effectively in a multi-cultural environment.


  • Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.


  • Attention to detail and accuracy in work product.


  • Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired; including Dari, Farsi, and/or Pashto.


  • Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.


  • Valid driver’s license and access to a personal, insured vehicle.


Working Environment:


  • A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.


  • May require occasional weekend and/or evening work.


Interested candidates can send their CVs

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