Community Engagement Coordinator

at Refugee Services of Texas
Published August 7, 2022
Location Dallas, United States of America
Category Management  
Job Type Full Time  


The Community Engagement Coordinator is responsible for brokering RSTs relationship with valued volunteers. The Community Engagement Coordinator recruits, trains, and supports volunteers to have a rewarding experience while donating their valuable time to RST. The Community Engagement Coordinator will need to interface with different program supervisors in order to address each programs volunteer capacity needs. The Community Engagement Coordinator job is first and foremost responsible for to recruiting and integrating volunteers into the Reception and Placement, Matching Grant programs.


Recruit, train, orient, and supervise volunteers to assist with resettlement and other agency programs

Provide a regular new volunteer orientation to prospective volunteers including RST volunteer policies

Facilitate volunteer training to assist the volunteer be successful in achieving task delineated on the volunteer job description

Ensure volunteers assigned to a project/program/tasks experience a smooth hand off to agency support staff

Ensure sufficient volunteer capacity to assist with resettlement program needs: apartment set ups, including purchasing household goods, grocery shopping, and preparing apartments for newly arriving families; airport pick-ups; transportation to jobs or medical appointments, social security application

Conduct outreach to the community to increase visibility, develop relationships, generate donations, and strengthen partnerships to provide sustainable support to clients

Act as a liaison with community and faith-based groups who wish to aid incoming families through cash, in-kind, and mentoring support (i.e. Welcoming Committees)

Recruit and organize Welcoming Committees for newly arrived families; report all activity to the Resettlement Supervisor

Maintain volunteer files and tracking system of volunteer information and support; ensure that all relevant data on volunteer hours and donations has been accurately captured and recorded

Ensure completion of all donation reporting for the Matching Grant and USRAP programs

Prepare and submit monthly MG in-kind donation reports

Log and report on number of volunteers, number of volunteer activities, volunteer hours, volunteer project outcomes, donations, and/or cash contributions

Obtain feedback from volunteers on their experience using RST evaluation tools

Coordinate regular volunteer appreciation; engage creativity to acknowledge volunteers

Coordinate with local development and marking/communications staff regarding volunteer activities, exceptional volunteer performance, volunteers interested in donating to RST

Participate in webinar, agency, and national trainings as assigned

Complete all other job duties as directed


Bachelors Degree preferred

Excellent communication skills both verbal and written English, fluency in an additional language a significant plus.

Previous experience working in a position, for at least one year, that required public outreach, continual use of public speaking skills, and advocacy

Computer proficient including Microsoft Office applications (Word, Excel, and Outlook)

Valid Texas drivers license and minimum mandatory Texas automobile insurance coverage; Must have a car for frequent local travel


Interested candidates can send their CVs

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