Community Engagement Officer
Published | September 11, 2025 |
Location | Lusaka, Zambia |
Category | Management |
Job Type | Full Time |
Description
Position Summary
The Community Engagement Officer supports the implementation of community engagement activities by working directly with local communities to facilitate participation, gather feedback, and ensure inclusive communication. This role is essential for building trust, supporting field operations, and documenting community inputs that inform restoration and carbon project design and delivery aligned with social standards and FPIC (Free, Prior, and Informed Consent) compliance.
Essential Responsibilities
Facilitate community meetings, workshops, and consultations to support participatory planning and FPIC processes.
Support the development and implementation of community engagement strategies aligned with project objectives
Facilitate the formation and capacity building of Community Forest Management Groups (CFMGs) within Eden operational areas.
Coordinate with local leaders, NGOs, government agencies, and other stakeholders to foster partnership and support for the project.
Document success stories and lessons learned from community interactions
Ensure compliance with social safeguards and ethical standards in community engagement.
Assist in stakeholder mapping and maintain updated records of community contacts and engagement history.
Collect and document community feedback, concerns, and suggestions using structured tools and informal dialogue.
Support the implementation of Accountability + Feedback mechanisms and ensure timely follow-up and resolution.
Organize and deliver training sessions, awareness campaigns, and capacity-building activities for community members.
Translate and interpret materials and discussions to ensure language accessibility and cultural relevance.
Maintain regular communication with community representatives, local leaders, and field teams.
Contribute to monitoring and reporting on engagement activities, including data collection and narrative summaries.
Support the development of visual and written communication materials tailored to community contexts.
Other duties as assigned.
Education + Work Experience
Bachelor’s degree in Community Development, Environmental Studies, Sociology, or related field.
Minimum two (2) years of experience in community engagement, community outreach, facilitation, or field coordination, preferably in rural or indigenous contexts.
Experience working with rural, indigenous, or marginalized communities is highly desirable.
Exposure to carbon project standards (e.g. Verra, Gold Standard) and social safeguard frameworks (e.g. IFC Performance Standards, UNDRIP).
Skills + Abilities
Models the Eden Ethos in all professional interactions, demonstrating a commitment to the organization's values, vision, and conduct standards.
Facilitation + Communication: Excellent communication, facilitation and interpersonal skills; skilled in leading group discussion, community meetings, and workshops with clarity and empathy.
Cultural Understanding + Sensitivity: Strong understanding of local cultures, social dynamics, and community development principles; ability to engage respectfully with diverse communities and adapt communication styles to local norms.
Documentation + Reporting: Proficient in recording meeting minutes, feedback forms, and engagement logs with accuracy and detail.
Conflict Sensitivity: Awareness of local dynamics and ability to identify and deescalate tensions during engagement activities.
Organizational Skills: Capable of managing multiple tasks, maintaining schedules, and coordinating logistics for field activities.
Digital Tools: Familiarity with mobile data collection apps (e.g. KoboToolbox), messaging platforms, and basic office software.
Team Collaboration: Willingness to work closely with field teams, technical staff, and community members in a supportive role.
Learning orientation: open to feedback, eager to learn, and committed to professional growth in community-centered work.
Ethical Integrity: Commitment to transparency, accountability, and respectful engagement practices.
Able to work independently and as part of a team.
Please send your resume/CV