Community Outreach Worker

at HIAS Refugee Trust of Kenya
Published April 26, 2022
Location Nairobi, Kenya
Category General  
Job Type Full Time  




HIAS works with communities’ natural systems in order to optimize support for Persons of Specific Needs. This approach enables HIAS to meet the safety, psychosocial, economic, and justice needs of PSNs; facilitate their access to appropriate care. HIAS seeks to recruit a Community Outreach Worker who will be required to identify the most at risk and vulnerable refugees and provide them with necessary information as needed and link them with opportunities for psychosocial assessment and vulnerability assessment preceding appropriate intervention.




  • Identification of the most vulnerable refugees in the community in need of protection and psychosocial support (including counselling, food assistance, protection concerns, financial assistance, medical assistance etc.)


  • Participation in community awareness and information dissemination to members of the community.


  • Assisting in referral vulnerable refugees in the community to partner agencies for appropriate intervention.


  • Provide support to caseworkers in the follow up and tracking of individual cases and updating the status accordingly.


  • Assist in the provision of direct assistance to refugees in the community.


  • Assist with translation for refugees in the community during assessments, home visits, counseling sessions and other activities as may be required.


  • Assist in the mobilization of community members for support groups, community forums and sensitization campaigns within the communities.


  • Accompany case workers for home visits, conduct individual visits and follow-ups and provide feedback reports to the case workers.


  • Provide weekly and monthly quantitative and qualitative reports to counseling psychologist highlighting individual performance, progress against targets and client needs and outcomes of assistance provided.


  • Attend regular staff meetings, monthly debriefings, trainings and other meetings as required and ensure regular personal development and supervision.


  • Perform other related duties as assigned.






  • No less than two years work experience, including at least 1 year working with the refugee community, preferably with an NGO.


  • Experience in the field of refugee protection and assistance is an added advantage.




  • Basic literacy and numeracy skills.


  • Should be well integrated to the dynamics and needs of members of the refugee community within their areas.


  • Good working knowledge of the community needs and gaps


  • Ability to work with members of the community with little or no supervision


  • Computer literacy


  • Strong communication and interpersonal skills


  • Basic counselling skills


  • Strong problem-solving skills


  • Strong training skills in community development and working with PSN will be an added advantage.


  • Knowledge of Accountability to Affected Populations (AAP)


  • Knowledge of Prevention of Sexual Exploitation and Abuse (PSEA) will be an added advantage




Proficiency in English or *Kiswahili, and either *Kinyamulenge, Kinyarwanda and/or French** or any other major language spoken within this refugee community.




This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, skills required or permanent location. Location is subject to change based on programmatic needs. Flexibility is essential as we grow and develop. The successful candidate must be comfortable in a fast-paced, changing work environment with many crucial deadlines. All team members may be required to perform duties outside of their normal work hours of responsibilities as needed.




We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:


Step 1: Submit your application!


Step 2: Phone screen with a Human Resources staff person.


Step 3: Interview with the hiring manager.


Step 4: Interview with a panel of HIAS employees.


Step 5: Reference check.


Step 6: Offer and background check.


Step 7: Start your professional journey with HIAS!


Note: Some of our hiring processes may vary, and not all candidates will advance to each step.




Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.


HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.




HIAS stands for a world in which refugees find welcome, safety and opportunity.




Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.




Welcome • Acogimiento • Hospitalité • הכנסת אורחים (Hachnasat Orchim)


We Welcome the Stranger


Justice • Justicia • Justice • צדק (Tzedek)


We Pursue Justice


Empathy • Empatía • Empathie • חסד (Chesed)


We Approach our Clients with Empathy


Partnership • Compañerismo • Coopération • חברותא (Chevruta)


We Believe in Changing the World through Partnership


Courage • Coraje • Courage • אומץ (Ometz)


We Act with Courage to Build a Better World


Resilience • Resiliencia • Résilience • רוח (Ruach)


We Adapt and Thrive, Continuously Demonstrating our Resilience




HIAS is committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.


Required documents


  • Cover Letter


  • Curriculum Vitae with at least 3 names and contacts of referees


  • Valid and updated refugee ID


  • Proof of registration


  • Academic and Training Certificates


How to apply


Please send the above required documents. In addition, indicate the position vacancy number: HRTK/COW/04/2021


Applications not bearing the requirements highlighted in this advert will not be considered.

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