Community Support Facilitator

at Adeso
Published April 24, 2022
Location Nairobi, Kenya
Category Management  
Job Type Full Time  

Description

ORGANIZATIONAL BACKGROUND

 

Adeso is an expanding and vibrant African-based international development and humanitarian organization. At Adeso, we work with African communities who are yet to realize their full potential; working inside these communities to create environments in which Africans can thrive. Our belief that economic, social, and environmental security is the bedrock of a healthy community drives the nature and intent of our programming. We work to prevent and overcome situations that adversely affect community well-being by: reinvigorating the economy, developing skills for life and work, providing humanitarian aid, and influencing policy.

 

For over 30 years we have strengthened rural livelihoods through environmental awareness, training, technology transfer and innovative humanitarian projects in pursuit of a peaceful, self-reliant, and greener future. At present, Adeso has programs in Somalia and Kenya.

 

Adeso is an exciting and dynamic organization experiencing managed rapid growth. It offers sound employment conditions with opportunities for personal growth and development

 

PROJECT SUMMARY

 

Over the past ten years, Adeso has developed an intimate understanding of the problems faced by both local and national NGOs on a micro and macro level. Adeso has a strong understanding of the barriers that local organizations face in accessing direct funding from donors and the challenges that donors face in partnering with local organizations.

 

Kujalink – an online platform – is a critical component of Adeso’s five-year strategy that is focused on systems change and infrastructure development to support the creation of an ecosystem that supports more democratic and equitable resourcing and the strengthening of Global South civil society.

 

Kujalink is a centralized online platform that allows direct donor access to local and national NGOs in the Global South that meet industry standards.

 

The solution aims to fulfill the following:

 

Increase visibility of local organizations

 

Grow funding flows to local organizations

 

Create linkages for both donors and organizations.

 

BACKGROUND FOR CONSULTANCY

 

The Kujalink Community Engagement Facilitator acts as the liaison between the platform and our audience. They act as the voice, tone, and moderator of the brand through community support, content distribution, and digital engagement to build and sustain trust and connection online.

 

Their role will be integral in launching and sustaining Kujalink through the next phases of the development process. The Facilitator will help create engaging content and foster connection, including through online discussions especially with Arabic or Spanish speakers.

 

SCOPE OF WORK

 

The main responsibilities of the Facilitator on the platform include facilitation, coordination and administration of network functions including:

 

  • Finding new users from existing networks and partners as well as new partners and answering their questions

 

  • Engaging and retaining current community members

 

  • Supporting the team to create the strategy for developing the Kujalink online community

 

DELIVERABLES

 

  • Work with the Kujalink team to develop and implement the online community engagement strategy - defining the approach, discussion and communication activities with platform users.

 

  • Welcome new members to the Kujalink platform - ensuring they understand and can make use of all the features including develop and update onboarding materials, including guide, graphics, and video(s).

 

  • Post as a brand ambassador and work on developing the community by participating in discussions, finding new users and listening to the current ones.

 

  • Work with the team to develop and measure metrics to understand Community Growth and Evolution;

 

  • Understand the needs of users over time and develop strategies for retaining users;

 

  • Engage with the Kujalink development and user experience team to ensure user feedback is captured. Support the team in managing the platform User Support discussion forum.

 

  • Support development of internal community management processes and guides for future team members

 

CONSULTANCY PERIOD

 

3 Months

 

QUALIFICATIONS

 

  • Degree, certificate, training or coursework in communications, journalism, public relations, marketing, or a related field

 

  • Significant and relevant years in the social sector (2+)

 

  • Experience working remotely and coordinating activities across multiple time zones

 

  • Background in support-related field such as communications, PR, social media with the ability to interact with people online and understand how online trust works

 

  • Extremely strong written communication skills and ability to communicate ideas and concepts digitally.

 

  • Ability to create content and work with others to create content.

 

  • Comfortable with using a very wide range of digital platforms (email, Slack, Twitter, Whatsapp, Zoom, WordPress) and experience with a range of online community platforms (Facebook, Linkedin)

 

  • Digitally savvy and able to keep up with the activity on the platform

 

  • Flexible and adaptable with a high level of empathy and the ability to connect with users

 

  • Fluency in English required, competency in Arabic or Spanish desired

 

DESIRABLE

 

  • Solid understanding of civil society organizations in the Global South

 

  • Experience in online community engagement with evidenced achievements (e.g. doubling the size of an online community with several hundred members, delivering significant improvements on community retention)

 

  • Multi-lingual and able to participate in online discussions in multiple languages ( Spanish, Arabic)

 

  • Data analysis and trend-spotting

 

COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS

 

In consideration of the fees paid, the Consultant expressly assigns to Adeso any copyright arising from the works the consultant produces while executing this contract. All images (whether used for online or print purposes) must however bear the consultant’s photo credit, as specified by international intellectual property rights. The consultant may not use, reproduce or otherwise disseminate or authorize others to use, reproduce or disseminate such works without prior consent from Adeso.

 

How to apply

 

All applications should be sent with Community Engagement Facilitator on the subject line. The selection committee will review all applications as they arrive. All applicants must meet the minimum requirements described above, and those unable to meet these requirements will not be considered.

 

Each application package should include the following:

 

  • An application letter addressing the selection criteria including how the consultant’s previous experience matches the consultancy objectives as well as the interest in the position. It should also indicate the candidate’s availability and consultancy rates. The letter should be no longer than two pages;

 

  • Updated CV including relevant work experience and qualifications;

 

  • Contact details of 2 references.
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