Background information:

The incumbent of this position will provide ServiceNow Support and development services within a highly collaborative environment.

Main duties and responsibilities:

The ServiceNow consultant will work under the direct supervision and guidance of the Enterprise Service Management Unit Coordinator (DDES). The incumbent will undertake the following duties and deliverables:

Assess customer requirements, scope definition, requirements analysis, functional and technical design, ITSM/HRSD/ CSM build, configuration and unit testing, as well as driving the production deployment
Under guidance of the Coordinator, DDES, plan, design and upgrade ITSM/HRSD/ CSM deployment projects
Make recommendations for integrations, developments and enhancements
Make recommendations for leveraging ServiceNow deployments and reducing operational efforts and costs
Following DDES best practices, interact with project leads and technical stakeholders in building and deploying ServiceNow solutions
Monitor the successful deployment of the services provided
Recruitment Profile
Experience and Skills required:

Essential:

At least seven (7) years of experience in the implementation of several ServiceNow products (ITSM, HRSD, CSM, etc.)
Deep critical thinking skills demonstrating analytical and systematic approach to problem solving
Ability to be objective in evaluating solutions and making recommendations
Proven experience in ServiceNow ecosystem and its integrations
Familiarity with other ITSM systems (e.g. BMC Remedy, Landesk, Zendesk, Easyvista…)
Excellent knowledge of best practices around SIM Methodology
Familiarity with ServiceNow partner portal
Education:

Essential:

Bachelor’s degree in Information Technology or related area
Desirable:

Certifications in Service Now environment (e.g. ServiceNow CSA, ServiceNow CAD, ServiceNow Micro Certificates)
Languages:

English: Expert knowledge is required
Knowledge of another UN official language will be an advantage

Please send your resume/CV