Position Overview
Lead both technical architecture and product strategy for a humanitarian feedback platform that connects crisis-affected populations with aid organisations through multiple channels (web, voice/SIP IVR, WhatsApp). This dual tech lead/ head of product role requires hands-on technical leadership combined with strategic product management in the humanitarian technology space.

Core Responsibilities
Technical Leadership
Architect and maintain multi-language codebase (TypeScript, Python, JavaScript) using Angular and NestJS frameworks
Manage infrastructure as code using AWS CDK and Terraform
Oversee integration with third-party services (Mailjet, Webflow, Twilio) and physical Session Border Controller for SIP trunking with mobile network operators
Establish and enforce software development lifecycle processes
Design and implement multi-channel feedback systems handling both general feedback and sensitive reporting (sexual exploitation, corruption)
Perform code reviews, system architecture decisions, and technical debt management
Product Management
Own product roadmap development and backlog prioritization
Conduct stakeholder management across humanitarian organizations and country operations
Lead user research and testing in crisis environments with diverse user profiles (including low-literacy, low-tech users)
Define feature requirements and technical specifications
Manage platform analytics and data-driven product improvements
Team and Vendor Management
Line manage a growing team of developers
Manage engineering consultants and delegate technical work
Oversee vendor relationships and contract management
Write technical specifications and terms of reference for external development teams
Coordinate with local technology providers in partner countries
Compliance and Security
Ensure GDPR compliance and data privacy standards
Coordinate security audits and penetration testing
Manage data protection impact assessments
Oversee platform security across multiple deployment environments
Required Experience
Evidenced experience of positively leading a development team, managing workflows and communicating clear with the product owner
5+ years combining software engineering and product management roles
Proven experience with TypeScript/JavaScript, and modern web frameworks
Infrastructure as Code experience (AWS CDK, Terraform, or similar)
API integration and third-party service management
Voice/telephony systems and SIP protocol knowledge
Multi-channel platform development (web, mobile, voice)
Vendor and consultant management in technical contexts
Technical Requirements
Full-stack development capability across the specified tech stack
Cloud infrastructure management (AWS)
Integration experience with communication platforms (Twilio, WhatsApp Business API)
Understanding of mobile network operator integration
Database design and management
Security best practices implementation
Context-Specific Skills
Experience building technology for low-resource environments
Understanding of humanitarian/development sector constraints
Cultural sensitivity for international deployments
Experience with platforms requiring high availability and data sensitivity
Ability to work with non-technical stakeholders in crisis contexts
Leadership Competencies
Ability to build and manage a strong team
Ability to efficiently delegate specific tasks to consultants on an adhoc basis
Strategic thinking combined with hands-on execution
Ability to balance competing technical and business priorities
Cross-cultural communication and remote team management
Problem-solving in resource-constrained environments
Ethical decision-making regarding sensitive data and vulnerable populations

Please send your resume/CV