|Published||September 12, 2022|
|Location||Oakland, CA, United States of America|
|Job Type||Full Time|
**Job Overview:**The IRC in Oakland seeks a Financial Capabilities Coordinator to support its Economic Empowerment programming for refugees and other immigrants. Financial counseling and coaching involves an ability to engage and motivate clients, a strong understanding of personal finances, and the ability to teach that knowledge to others. The Financial Capabilities team is responsible for assisting clients in developing plans that help them reach their goals and achieve financial stability. The Financial Capabilities Coordinator will oversee the provision of all financial coaching and counseling service delivery while also directly providing one-on-one coaching and conducting classes and workshops on topics such as budgeting, credit building, banking, and financial products.
Responsibilities include, but are not limited to:
- Provide leadership, development support and supervision to direct service staff by leading team meetings; providing individual supervision, coaching and goal setting; managing workload and prioritizing tasks; and helping staff troubleshoot challenges.
- Ensure compliance of self and financial capabilities team with all policies, procedures, and protocols of the agency.
Assist clients in assessing and resolving current financial challenges, while providing a wide lens on
their financial health to shift the approach to proactive financial management
Work with the Financial Capabilities team to ensure that any changes to clients (new job,
new benefit, and change in credit score) are properly documented in relevant systems.
Develop workshop materials or tailor existing materials to meet the needs of the community. Workshop topics should be relevant to the community, and may include topics such as: budgeting, savings, banking products, credit building, and identity theft.
Capture client success stories
- Ensure all programs fulfill funder and agency requirements for documentation, case files, data tracking and other areas of administrative compliance.
- Coordinate quality assurance efforts by conducting periodic case file and electronic data reviews.
- Monitor progress towards programmatic performance requirements and encourage the employment team towards these goals. This includes program implementation, oversight, monitoring and evaluation for all grants in the portfolio.
- Produce high-quality program reports for IRC headquarters and funders in a timely manner.
- Assist in grant writing activities and development of new program opportunities.
- Participate in program meetings, staff development activities
- Work as part of a team to provide comprehensive, strength-based services to IRC clients through coordination of cases and effective communication between team members and departments.
- Represent IRC’s Financial Capabilities program in the local community; develop and maintain strategic partnership with community organizations such as: financial opportunity centers, housing agencies providing pathways to home ownership, consumer advocates and legal aid providers, and other relevant stakeholders.
- Other duties as assigned.
Position Reports to: Economic Empowerment Manager Position directly supervises: Financial Coaches, Income Supports Caseworkers, Americorps
Indirect Supervision: N/A Other Internal and/or external contacts:
Internal: Collaborate closely with other departments where there is overlap in client caseload, including communication withother department managers. Coordinate with Finance, Community Relations and Development teams as needed.
External: Community-based organizations, asset-building coalitions, funders
- At least two years of related professional experience in financial capabilities, asset-building, or related field
- Experience in a non-profit setting and prior experience working in financial capabilities space a plus
- Experience managing staff and/or volunteers
- Experience working in a diverse, and non-traditional setting with diverse client base
- Strong knowledge of and interest in household/personal finance
- Self- starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
- Excellent verbal and written communication skills and an overall ability to be clear and concise in all communications
- Fluency in English, both spoken and written; bilingual ability preferred. Preferably in Spanish, French, Arabic, Dari/Farsi and/or Pashto.
- Exceptional organizational skills with proven attention to detail.
- Proven ability to contribute both independently and as a key team member.
- Proficient in Microsoft Office applications (Word, Excel, Outlook)
- Ability to work both independently and in a dynamic, cross-functional team structure
- Demonstrated ability to work effectively with stakeholders at all levels
- Ability to manage and work through change in a proactive and positive manner.
- Ability to travel regularly throughout the Bay Area
A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
May require occasional weekend and/or evening work.
Interested candidates can send their CVs