Requirements Overview

Team Credence-Global Emergency Group (TC-GEG), Program Overview:

TC-GEG is establishing a new branch office in the Democratic Republic of the Congo (DRC). As its main activity, GEG is contracted to conduct monitoring on behalf of government and non-governmental clients in the DRC. The TC-GEG team operates within the DRC to assess the effectiveness of client partner humanitarian interventions. When monitoring humanitarian programs, TC-GEG engages with key stakeholders, including implementing partners, community leadership, and beneficiaries, and then reports back on findings to our clients. These findings facilitate the client’s risk management efforts, support compliance with requirements, and ensure that humanitarian activities are implemented in accordance with industry standards and Do No Harm protocols.

General Manager (GM) Position Description

TC-GEG requires an individual with expertise in administration, finance, and the humanitarian field to oversee its office in the DRC, and support a team of Field Monitoring Specialists (FMS) working on the Department of State (State) Humanitarian Assistance Support Contract (HASC).

The GM will provide administrative, finance-related, and operational oversight for the TC-GEG office base in the DRC. The GM will coordinate and work closely with the Finance Lead at Headquarters (HQ), with dotted line supervision by the Field Programs Director in support of DRC operations. The GM will also coordinate with the Field Monitoring Lead (FML) and the in-country security team to provide administrative and logistical support for field visit planning and execution as needed. The GM will manage all TC-GEG office functions, and sub-offices, facilities, and related equipment or resources in the DRC. The GM is directly responsible for the legal representation and timely functioning of the Human Resources (HR) and financial accounting processes of the TC-GEG DRC country office, including payroll management, performance reviews, tax deductions and payments, and supporting the FMS staff through other services as requested by State and/or TC-GEG.

The GM may not serve an official representational capacity on behalf of the U.S. government.

Scope of Work

The GM will serve as the focal point for TC-GEG legal representation in the DRC and will manage the office in the DRC. The GM will be responsible for leading the financial management and HR administration with performance management functionalities in the TC-GEG office (and any sub-offices).

The GM will:

Develop and maintain a contextual baseline of the humanitarian situation in the DRC: To facilitate this, the GM will stay updated on humanitarian developments within the DRC, working closely with the teams to capture the client’s priorities in key deliverables. The GM will meet periodically with the teams and the client to stay informed of new humanitarian developments.
Legal Certification: Ensure that TC-GEG’s in-country registration certificate is renewed and remains valid/active for the full duration of the company’s business in the DRC. The GM will be responsible for the timely delivery of any documents that require in-person submission. The GM will conduct in-country meetings on TC-GEG ’s behalf, represent the company in the DRC, and serve as an in-country focal point for lawyers and hired vendors.
Support field visits required for HASC program delivery: To facilitate in-country movement of the FMS team, the GM will assist the team and security with coordination of in-country site visit planning.
Support with the recruitment of locally qualified candidates to join the team: Includes assistance with finalizing position descriptions, accessing a pool of locally qualified candidates, vetting candidates, and support throughout the interview and selection process.
Uphold and ensure financial accountability at the country office and assist the team with administrative responsibilities: The GM will ensure the timely submission of financial and administrative reports to Global Emergency Group, will prepare and review expense reports and other necessary documents. Work with the Finance Lead to accurately calculate monthly deductions in accordance with DRC labor laws, and ensure the required taxes are paid to the local authorities in full and on time to remain compliant. If needed, the GM will also support opening TC-GEG bank account(s) in country, be a signatory, prepare and manage the TC-GEG local office budget, manage petty cash and submit monthly reports, and provide payroll services as requested by the Finance Lead.
Facilitate and participate in training to build team capacity: The GM will participate and facilitate training and workshops on report-writing and quality assurance best practices. The GM will also attend periodic seminars on technical monitoring, data collection, and expectations for structure within the DRC team.
As-needed support with workshops and training services: This includes provision to locate and reserve conference spaces and facilitators for such training activities.
Replication of best practices: The GM will endeavor to learn and share new ideas and best practices to deliver services to TC-GEG clients.
Total professionalism and integrity: In accordance with the GEG Way throughout all proceedings involved in TC-GEG service provision.
Position Qualifications

Field Monitoring Principles:

Ensure humanitarian principles of Humanity, Impartiality, Neutrality, and Independence are upheld.
Objective fact-based data collection and reporting, which avoids all bias and subjectivity on behalf of the monitors presented in quantitative and qualitative formats, with the possibility for critical data point analysis.
Do No Harm approach to prevent and minimize unintended negative effects of any engagement or intervention that can increase people’s vulnerability to physical and/or psychosocial risks.
Protection and privacy of information from unrestricted access, unintended change, misuse, loss, or destruction, including a commitment to safeguard beneficiary confidentiality.
Adhere to Sexual Exploitation and Abuse Reporting and Safeguarding of beneficiaries to ensure a survivor-centered approach according to State monitoring protocols.
Ensure clear representation in all interactions so as not to be seen as a member of the US Government
Maintain a sensitivity towards inclusion in all aspects of the program observed, including gender, age, disability status, language, social cohesion, and so on.
Position Qualifications

Required

Strong understanding of start-up projects in the DRC context and at least three years’ experience implementing business operations in the DRC.
Experience managing business operations in conflict areas with limited resources.
Experience working in conflict-affected zones.
English AND French language proficiency.
Strong English writing and editing skills.
Ability to travel within the DRC as required by the job.
Thorough understanding of the DRC administrative system.
Possess exceptional organizational and communication skills.
Demonstrate strong attention to detail and excellent judgement.
Strong working knowledge of Microsoft Office.
Experience managing budgets and ensuring financial accountability.
Experience in managing human resources in the DRC.
Experience with in-country business registration.
Experience with traveling in the DRC.
Congolese citizenship.
Desired

Previous humanitarian or business work experience, particularly in administration, financial management, human resources, and logistics.
Be capable of prioritizing tasks and following up on actions without prompting.
Five to seven years of professional office experience in the humanitarian sector.
Experience implementing or monitoring humanitarian or development programs.
Previous experience with payroll and performance management.
Be flexible and adaptable to changing circumstances.
Familiarity with State standards.
Self-motivated and ability to work with minimum supervision.

Please send your motivation letter and CV in English. General Manager DRC as the subject title of your email.