Purpose

The LWF is a communion of 154 member churches in 7 regions, living and working together for a just, peaceful and reconciled world, with a Communion Office based in Geneva and field programs around the world.

The Department for World Service (hereafter referred to as LWF World Service) is responsible for carrying out diaconal response to humanitarian emergencies and development needs on behalf of the Lutheran World Federation (LWF). In pursuance of its responsibility and based on its strategy, LWF World Service:

Operates together with and on behalf of the LWF member churches,
Provides support to refugees, returnees, internally displaced people, their host communities and communities at risk, emphasizing livelihoods, quality services, protection and social cohesion,
Establishes and runs country programs (CPs) and emergency operations (EOs),
Engages in cooperation and partnership with governmental and non-governmental organizations, relevant United Nations agencies and other structures involved in humanitarian and development programs as they link to the WS mandate, and represents LWF in the ACT Alliance.
The Global Human Resources Manager (GHRM) is responsible for overseeing and developing the HR function in WS Country Programs (CPs) and Emergency Operations (EOs), in collaboration with the Office for HR in Geneva. The role focuses on managing recruitment, employee relations, performance management, staff security, HR policy implementation and compliance all along the employee-life cycle. The GHRM proposes legally appropriate solutions and seeks legal advice when required. The position requires good understanding of humanitarian operational contexts and experience/training in emergency deployments.

Required qualifications

An Advanced university degree (Master’s degree or equivalent degree) in human resources management, business or public administration, law, social sciences or related area is required.
Successful experience of minimum 5 years in HR in an international environment, preferably in a not-for-profit / humanitarian organization, both in the field and at HQ levels.
Proficient in English and French. Knowledge of Spanish and/or Arabic are assets.
Conversant in Office Suite and in the use of HR electronic platforms/e-recruitment/HRIS.
Valid work permit or authorization to work in the Czech Republic
Knowledge and Experience

Proven active contribution to HR processes
Ability to engage in organizational analysis at various levels, from daily activities to strategic matters
Good understanding of humanitarian operational contexts and experience/training in emergency deployments
Good exposure to people management and employee relations, ability to promote good practices
Experience in dealing with legal questions related to labour relations
Demonstrated good understanding of compensation and benefits principles, techniques and practices
Knowledge of faith-based organizations
Intercultural sensitivity and experience. Ability to mentor staff and to manage conflictual issues, especially in the humanitarian sector.
Language Skills

Proficient in English and French. Knowledge of Spanish and/or Arabic are assets.
LWF Core Skills

Analytical thinking - Level resource

Initiative - Level advanced

Leadership - Level advanced

Achieving results - Level resource

Accountability - Level resource

Working effectively with others - Level resource

LWF Functional Skills

Confidentiality - Level resource*

Regulatory Compliance - Level resource

Recruitment - Level resource

Attention to detail - Level advanced

Organizational development - Level advanced

People management – Level advanced

*LWF 3 skills levels are: basis - advanced – resource

Main duties

Workforce planning

Advises management regarding workforce planning and contractual matters
Identifies talent and career development opportunities for World Service field staff
Recruitment and Hiring

Ensures compliance with procedures for recruitment of all field staff on international contracts and Representatives / Team Leaders on local contracts, as well as decentralised team members of the WS global coordination office
Defines employment conditions for contracts s/he is responsible for, in consultation with the hiring manager and Global Finance Coordinator
Ensures briefing of new international staff members regarding HR practices, policies and regulations
Staff life cycle and welfare

Maintains regular contact with international and global field staff, as well as staff on HR field positions
Handles HR-related questions and requests for information from CPs / EOs
Supports case management of situations related to staff grievances and Complaints Response Mechanism’s follow up
Supports the performance management process of international and global field staff, Reps / TLs, including formats, approaches, trainings, tracking/filing reviews, etc.
Helps ensure that mandatory trainings are duly carried out and recorded
Maintains consistency in the job grading and salary grid
Manages a proper end-of-contract process and conducts exit interviews for departing staff. Reports and addresses trends
Liaises with the Medical Doctor for medical clearance, Stress Management consultants for psychosocial support and follows up with field-based staff
Carry out field visits to support staff, managers and local HR colleagues (ideally 2 x year).
Staff security

Assists and coordinates the response/action in personnel emergency situations, including follow up in case of medevacs
Assists in staff security contingency planning
Liaises with the global security manager and her team on issues related to staff in the field
In case a crisis management team is established, ensures the Family Liaison role
HR Policy Development and Information Systems

Contributes actively to HR-related initiatives, including the establishment, roll-out, maintenance and relevant upgrades of HR Information Systems for World Service field operations and the establishment / periodic revision of regulations, policies and guidelines pertaining to the HR in the field operations.
Keep the Head of HR regularly informed on developments/initiatives and seek approval from the Head of HR on any HR guidelines that are established, prior to final decision.
Maintains and further develops the HR Community of Practice (CoP) in World Service and reports on progress or trends/needs.
Information and Data Management

In co-operation with the WS MT, develops and monitors relevant HR indicators and benchmarks and reports to the WS MT and Head of HR
Performs HR compliance control and case reporting
Proactively liaises with the Global Finance Coordinator and the Head of HR on specific cases requiring attention. Provides figures and information as requested and needed for the OHR follow-up.
Participate in the regular HR Staff Working Team, providing necessary information relevant to the overall picture.

Please send your resume/CV