Global IT Officer

at HelpAge International
Published May 26, 2022
Location London, United Kingdom
Category Computer & IT  
Job Type Full Time  



HelpAge International is looking to recruit an experienced and dynamic Global IT Officer who will provide responsive IT Support to Global Team colleagues. You will be a key member of our forward-looking IT team; supporting Microsoft 365 systems and processes that enable HelpAge International to function. Working with colleagues across our global offices, you will support the adoption of new technology and innovation. In addition you will be able to contribute to document, update and improve various IT systems. It is an exciting time to join HelpAge and this is a role in which you can make a real difference.


Our Package


We offer flexible working and a competitive benefits package:


UK Grade C or equivalent salary adjusted for local cost of living according to location / type of contract

8.5% employer pension contribution or local equivalent

Employee Assistance Programme

Opportunity to work for a leading organisation working with and for older people globally

Candidates can be based in UK or any other country in which they have the legal right to live and work and where HelpAge is able to employ and pay them legally. Where we do not have a country office in that location, we will seek to identify a host employer where possible.


As the Global IT Officer, you will –


Ensure Microsoft 365 is adopted across the organisation, including through IT inductions and training activities

Deliver Microsoft InTune rollout with staff across the Global Team

Update and create IT user-guides and materials for staff

Provide a helpful and positive IT support service via the ‘IT Helpdesk’

Support the setting up and maintaining IT equipment and hardware for all global staff

Support IT asset list and the management of users and groups globally

Support with administration, including IT purchases and record keeping

Key areas for impact, influence and responsibility


In collaboration with your colleagues, you will be able to shape and design specific activities that are relevant at any point in time and also through the forthcoming transition period, with the primary purpose of ensuring that older persons lead dignified, healthy and secure lives. We want you to work creatively to deliver impact and respond to relevant opportunities. With your colleagues, you will develop your teamwork plan to drive initiatives, develop ideas, as well ensure there is space for cross-organisational working and short-term tasks. From this, you will devise your individual work plan that will form the basis of your day-to-day activities and your performance reviews.


Let’s talk about you:


Essential skills, knowledge and experience


You will be someone with an undergraduate degree in Computer Science, Information Technology, or equivalent experience. Knowledge and experience of Microsoft Office 365 suite preferably including Microsoft InTune. In addition, you will have experience of working on an IT helpdesk in an organisation and providing excellent customer service, as well as experience providing IT training and/or support both remotely and in-person.


The Organisation


HelpAge International is entering into an exciting phase of its evolution as we fundamentally transform what we do, how we do it and how we are organised. Driven by our commitment to the localisation agenda, we are evolving the way we partner and deliver value at the country and local level. In the coming 3 years, we will localise our country offices and programmes, and develop new and diverse forms of partnerships globally.


We seek to give primacy to local agents for change. To this end, we will replace all programmes delivered by HelpAge staff and resources on the ground with implementation by partners. This will apply across all our work - humanitarian and long-term development. Going forward, our value is framed around supporting, convening and thought leadership.


A key way of creating value and bringing impact is collaborating across boundaries and by bringing different perspectives, skills and talent together. We will deliver our work through agile teams and a global operating model, with regional roots, to focus on impact and maintain the relationships at the national level to help build collaborations and support others to set their own agendas.


Our Values


At HelpAge International we work hard to achieve our goals together as a team with a clear shared purpose. Our values inform how we work together:




We respect people, value diversity and are committed to equality.




We value and recognise the contribution of our staff and network members, as we put older people at the center of everything we do.




We work alongside network members and others to increase reach, influence and impact. We are committed to a culture of collaboration and building positive relationships.




We are passionate about learning, accountable and work together to find creative solutions.


Everyone who works at HelpAge share our values and are committed to behaviors that demonstrate and support them.




Everyone has a role in creating and sustaining a safe and respectful working environment, where no one comes to any harm or is maltreated. At HelpAge we take our responsibilities very seriously and will take action against wrongdoing. We will do everything we can to ensure that we do not engage people that pose a safeguarding risk and will undertake criminal record checks as required.


Equal Opportunities


HelpAge International is committed to creating an inclusive working environment, promoting and providing equal opportunities and respecting diversity in employment. We welcome applications from all suitably qualified individuals regardless of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.


How to apply


To apply job at HelpAge, please submit the following documents:


A cover letter, setting out how you meet the requirements of the job profile as indicated on the Job Description.

Your current curriculum vitae (3 pages maximum)

Three referees, including your most recent employer. Please indicate the relationship.

Drop files here browse files ...