Head of Operations

at arche noVa
Published April 3, 2022
Location Erbil, Iraq
Category Administration  
Job Type Full Time  



arche noVa e.V. - Initiative for People in Need is an independent non-profit and non-governmental organisation (NGO), with its HQ in Dresden/Germany, working primarily in the field of humanitarian aid, rehabilitation, transitional assistance and development. Our main focus is on water, sanitation and hygiene (WASH) as well as livelihoods and education.

arche noVa is implementing projects addressing the needs of vulnerable people in Iraq since September 2013. For supporting the implementation of arche noVa’s projects in in Iraq we are looking for a


Head of Operations / HoO Iraq (f/m/d)


Under the direct supervision and guidance of the Head of Mission, the responsibilities of the Head of Operations include overseeing the operational departments, teams, tasks and responsibilities related to Finance, Logistics, Procurement, HR and Administration. As a member of the senior management team, the Head of Operations also supports the Head of Mission in other tasks, including strategy development and program coordination. The HoO is based in Erbil, Iraq, with regular visits to project sites in Sulaymaniyah, Kirkuk and Diyala governorates.


Start: a.s.a.p.


Your responsibilities




Managing the operations team (HR, Admin, Finance, Procurement & Logistics)

Ensuring that the operational team supports the implementation of the mission’s strategy to reach its targets and goals in a timely manner and at the quality level required, and that procedures and regulations are implemented in full transparency and in accordance with internal and donor rules

Developing, ensuring and improving the standardization and efficiency of operational processes and procedures implemented within the organization

Ensuring effective and regular communication between the operations and programme departments;

Ensuring the timely reporting of all operations departments’ activities to donors and HQ;

Supporting and following-up on contractual engagements (rental, vehicles MoUs, registration)

Building the capacity of the operations and support teams

Supporting the Head of Mission on any issue required



Ensuring that key policies from HQ are implemented, adjusted and updated as required and appropriate to the context, as well as ensuring that staff is aware of and adhering to the global AN policies and procedures

Developing policies and procedures for the country context where necessary and not available from HQ

Ensuring that the organization is compliant with regard to legislation in Iraq and regulations stipulated by the HQ in Germany as well as donors

Establishing and maintaining an efficient internal information management systems

Managing the guesthouse and all office requirements of the organization

Liaising with external stakeholders when required, such as auditors, tax offices, donors, etc.



Overseeing and providing guidance and support with regard to the managing and day-to-day running of the Finance department

In coordination with the Finance Coordinator, overseeing the mission’s economy including identification of gaps, financial and procedural risks, and provision of appropriate solutions

Ensuring compliance with HQ financial guidelines & procedures as well as with donor requirements

Overseeing and ensuring compliance of interim and final financial reporting to donors

Maintaining the operational budgets of the organization and preparing the final overall budgets for new project fundraising proposals

Overseeing the budgets of support departments, improving needs planning and coordination, and contributing to planning needs for new projects with regard to support departments

Providing technical support and guidance to the Finance team to ensure effective operations of and coordination between budgeting, programme spending and accounting

Ensure the Finance department is compliant with the tax requirements (deduction and deposit of tax; submitting of tax return or files to tax authorities), as well as with the local social security requirements (deductions and making own contributions, deposit and filing)

Overseeing the coordination with government authorities for submission of annual accounts

Overseeing the coordination and liaising with local, external, donor and statutory auditors at HQ



Overseeing the operations of the HR department

Ensuring the implementation of relevant national and international staff policies, transparent standardized recruitment processes, staff development, complaint mechanisms, managing leave, allowances and employee evaluations

Ensuring that the organization is compliant with regard to Iraq Labour Law and employment regulations

Ensuring the proper inclusion of AN Iraq staff under health insurance scheme

Liaison with lawyers and security actors with regards to expat visas, residency and other related issues

Procurement & Logistics


Overseeing the operations of the Procurement & Logistics department

Ensuring all the relevant policies are in place, including procurement policies and procedures

Ensuring that contracting is standardized and maintained to be compliant with Iraq legislation as well as HQ and donor requirements

Ensuring effective operations and coordination between the office management, fleet management, procurement, stock and asset management

Your competences


A relevant University degree and / or a relevant special vocational training showing a strong thematic background in finance, logistics and procurement or HR or other related studies

Minimum of 8 years demonstrated experience in either accounting, financial management, logistics and/or HR in the field of humanitarian aid/development cooperation, with more than 4 years in a managerial position

Demonstrated experience and ability to effectively lead and develop an intercultural team, including through remote management

Proactive mentality, demonstrated experience and willingness to improve and innovate processes and procedures in related fields

Experience in budgeting and monitoring of projects

Experience in capacity building of national teams

Knowledge of a variety of donors (such as BMZ, UN OCHA Pooled Funds, ECHO, etc.)

Fluency in English (written and oral)

Strong sense of accountability and cultural sensitivity

Willingness to travel to high security locations

Flexibility, ability to work under stress and capacity to meet tight deadlines

Nice to have:


Language knowledge in German, Arabic and/or Kurdish

Awareness of the Iraqi humanitarian, development, security and political context

Working experience in the MENA region

Experience in implementing Complaint & Feedback Mechanisms

Knowledge on cross-cutting issues (such as gender, inclusion and climate change) and best practices of the above-mentioned sectors

Experiences in authoring policies, procedures and/or proposal

We offer


Competitive salary according to internal salary scale

International health and hazard insurance

Accommodation in the AN shared guesthouses

2.5 days leave per month (30 days per year)

Hardship allowance to support stay outside of the country every 3 months

Duration: 1 year with possibility for extension and a 6 months probationary period


Please note


This position is a non-family duty station.

Accommodation is only possible in the AN guesthouse

Full COVID-19 vaccination require




Iraq, Erbil


How to apply


Please send CV, references and cover letter in one pdf document. Please describe your motivation working for arche noVa and as Head of Operations Iraq and please tell us your salary expectations.

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