HR Knowledge Management Officer

at International Committee of the Red Cross
Published August 31, 2022
Location 32/F Petron Mega Plaza, 358 Sen. Gil Puyat Ave, Makati City, Philippines
Category Human Resource  
Job Type Full Time  


Job Purpose


The KNOWLEDGE MANAGEMENT OFFICER will contribute to the design and creation of a knowledge platform that will serve as a one-stop-shop for all HR-related subjects/topics for increased accessibility and an improved employee experience.


The successful candidate will provide temporary support (minimum of 3 months, but with possible extension) and will be primarily be responsible for updating policies, procedures, and other reference documents within the department.


Working together with colleagues in PAC, this role will also encourage a culture of knowledge-sharing and collaborative workflow particularly in the management and maintenance of PAC documents.




Internally, interacts with teams under People & Culture, other Knowledge Management officers, Assistants & IM Officers, and Heads of Units/Divisions.




Design, develop, and deploy an employee-centric resource center or knowledge management platform that serves as a repository of knowledge assets for the People and Culture (PAC) Department. This include:

translating requirements into design systems and attractive user interfaces

create workflows, prototypes, and mock-ups.

incorporating feedback, usage metrics, and usability into design in order to enhance user experience

designing UI elements such as input controls, navigational components and informational components

providing support for technical exchanges and transversal coordination between teams.

Supports the optimization of internal knowledge management in coordination with relevant internal stakeholders through the following:

creation of a user-friendly masterlist of PAC reference documents containing relevant metadata and links to other references, KM tools, and platforms.

design and deployment of a SharePoint solution that supports change management and versioning for traceability and accountability.

creation of a document classification system defined by key stakeholders.

Selection Requirements


A bachelor’s degree in design, computer science, communications, or a related discipline is required in some cases.

At least 2-3 working experience as a UI/UX Designer, as a Knowledge & Information Management Officer, or in a similar capacity

Experience in the development and maintenance of databases, knowledge management platforms, and/or virtual repositories is preferred.

Experience in facilitating workshops and other capacity-building processes, both in-person and virtually is required.

High proficiency in MS Office Suite, SharePoint, and web content management. Knowledge in the use of SharePoint designer is preferred.

Excellent communication skills in English. Knowledge of French is a plus.



Strong organizational skills

Attention to detail and problem-solving skills

Results-driven and able to work well within a team, listen and integrate feedback

Can work with minimal supervision



Diverse and humanitarian-minded workforce

An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide

Training opportunities


How to apply


To be considered in this position, you will need to click this link to send in your application;


Or you may submit the following requirements in one PDF file following this format for the subject line: SURNAME First Name – HR KA:


  • comprehensive and updated resume


  • motivation letter
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