HR Payroll Officer

at International Committee of the Red Cross
Published April 19, 2022
Location Manila, Philippines
Category Human Resource  
Job Type Full Time  



The "HR Shared Services" (HRSS) was transferred to the Manila Shared Services Center (MSSC) in 2016. Its mission is to accompany ICRC employees whose contract is subject to Swiss law (4,000 people) in their HR administrative requirements to ensure a smooth professional journey in the organization. It is comprised of different services such as HR Administration & Contracts, Global Mobility and other HR Specialists. The HRSS also extends its services to the entire workforce of the ICRC through iDevelop request processing, and to HR services providers via its Business Proximity Support (BPS).


Within the Shared Services, the HRSS Payroll Officer is responsible for calculating, processing and payment of certain benefits, allowances and incentives. He/She is also responsible for responding to requests and questions relating to salary components on salary sheets. He/she will contribute to impact analysis of future payroll activities and changes as well as helping the Contracts and Administration sector and other SMEs by advising and training them on payroll – related process impacts in line with the ICRC policies and Swiss Labour Laws.




Main Responsibilities:




Process payroll-related transactions correctly, and on time, in the system including (but may not be limited to additional luggage insurances, reimbursement of medical expenses and school registration fees, loss of earnings due to accident, daily allowance for civilist, apprentice and seniority bonus payments of employees under Geneva contract (Headquarters and Mobile)

Process retroactive payments of benefits, mobility allowances and incentives for beginning and end of missions of employees under Geneva contract (Headquarters and Mobile)

Sends out Negative Balance Warning to former employees

Provides salary sheets and certificates upon employee request

Responds to queries correctly and on time, about salary deductions or other salary components in the salary sheets received from the employees through the HR Ticketing system or via phone, end escalates to SMEs or other stakeholders if required

Liaises with the GVA Payroll Team in exceptional approvals, disputes or disagreements



Quality Assurance


Develops and keeps documents and processes up to date, adapts payroll processes following changes in legislation or internal regulations and guidelines

Develops and updates quality control mechanisms necessary.

Participates in internal and external audits

Upholds Data Protection and Data Privacy laws in contexts where ICRC operates as well as internal ICRC Data Protection regulations

Provides support and guidance to other HR Administration teams in relation to Payroll processes, providing inputs for process improvements



Selection Requirements:


Bachelors degree in HR or Business Administration

Typically, 3-5 year’s professional experience.

At least 3 years’ experience working within Payroll Administration with knowledge of administrative aspects related to contractual obligations

Excellent verbal and written communication skills in English, good conduct of French an asset

Excellent computer literacy (Excel, Word)

Excellent analytical ang critical thinking skills, able to multitask in a fast-paced environment

Experience using and knowledge of HR Information systems, in particular Strategic and/or Success Factors (SAP) considered an asset



Your Profile:


Exceptional customer service orientation: ability to apply, implement and enforce a defined framework, deal with the requests of employees, and other stakeholders while ensuring to maintain an open and engaging communication.

Ability to perform tasks taking into account the priorities and deadlines.

Ability to escalate relevant information to the team lead or SMEs.

Excellent ability to interpret, to link and analyse information to understand situations and problems.

Ability to present information and concepts clearly and concisely, both orally and in writing

Ability to analyse the needs and make proposals for the process improvement.



What we offer:


Diverse and humanitarian-minded workforce

An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide

Training opportunities

Flexible work schedule (optional)


How to apply


Or you may submit the following requirements in one PDF file following this format for the subject line: SURNAME First Name – HRSS PO:


  • Motivation letter


  • Comprehensive and updated resume
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