HRIS End-User Support Officer

at International Committee of the Red Cross
Published May 22, 2022
Location Manila, Philippines
Category Computer & IT  
Job Type Full Time  

Description

CONTEXT

 

The Human Resources Information Systems (HRIS) Unit is responsible for providing, managing and efficiently maintaining the ICRC’s human resources software, enabling all staff to carry out HR activities and processes. The HRIS Unit brings human resources and information technology together.

 

PURPOSE

 

The End-User Functional Support 2 independently ensures that the information system/application data are accurate and processed in line with the internal rules when assisting the HR users and employees. S/he is a subject matter/process expert and supports first level assistance when internal customers, HR service providers encounter problems with the HR information system/application.

 

RELATIONSHIPS

 

Internally, interacts mainly with the HR Department

GENERAL DUTIES

 

Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement

Understands and adheres to the ICRC Code of Conduct

Understands the roles of the components of the International Red Cross and Red Crescent Movement

Respects and observes staff regulations and security rules at all times

Represents the ICRC in a professional manner at all times

Develops and maintains a pleasant and conducive working environment with colleagues and line managers

Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC

May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary

ACCOUNTABILITIES AND RESPONSIBILITIES

 

  1. A) REQUEST MANAGEMENT, MONITORING & ESCALATION

 

Identify, diagnose and resolve level 2 tickets with HRIS applications to internal customers.

Optimize usage of HR Ticketing tool to answer level 2 requests. Make sure that categorization (priority and complexity) are correct and follow established Service Level Agreement

Proactive following-up pending tickets with requesters

Escalate incidents and problems to respective Application Manager and/or immediate manager

  1. B) PROCESS DOCUMENTATION & MAINTENANCE

 

Submit HRIS internal documentation updates as necessary linked to the Quality Assurance plan

Create new documentation once a standard process has been defined by and coordinated with respective Application Manager, module leaders, and Business Process Owners

Communicate changes in documentation to the rest of the HRIS teams

  1. C) DATA QUALITY & PROCESS IMPROVEMENT

 

Coordinates with Operational teams in managing the Data Quality dashboard

Control and ensure data quality, instruct users to make the necessary corrections

Suggest process improvements within Functional Support or all HRIS levels

Participate on discussions related to process clarification and process link to other HR Shared Services teams

  1. D) PROJECT MANAGEMENT SUPPORT

 

Support data alignment activities and tasks for the HRIS project deployment

Update tracking logs and coordinate status of project activities to Team Lead

Undertake any other tasks as agreed with the HRIS Project team

  1. E) BUSINESS RELATIONSHIP

 

Foster professional relationship with HR services providers and ICRC employees

Create channel of communication and discussion to customers in using different HR applications/systems

Maintain close coordination with HRIS members for effective and efficient working environment

Selection Requirements

 

Bachelor`s Degree in IT/Computer Science, Psychology of Business Administration

Experience of working as front line support to stakeholders is essential

At least 3 years of previous experience in HR administration or HR Information Systems

Experience using or supporting HCM systems such as SAP SuccessFactors is essential

General understanding of HR policies and practices

Knowledge in MS Excel is preferred - SQL or other programming languages would be a plus

Fluency in English and an asset if working knowledge of French

Experience in Performance Management is preferred.

What we offer:

 

Diverse and humanitarian-minded workforce

An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide

Training opportunities

Flexible work schedule (optional)

 

How to apply

 

To be considered in this position, you will need to click this link to send in your application; https://bit.ly/36jb5ba

 

Or you may submit the following requirements in one PDF file following this format for the subject line: SURNAME First Name – HRA Officer:

 

Motivation letter

 

Comprehensive and updated resume

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