HRSS Business Process Analyst

at International Committee of the Red Cross
Published September 21, 2022
Location Manila, Philippines
Category Business  
Job Type Full Time  


The HR Shared Services (HRSS) has more than 80 employees and manages all administrative and transactional activities related to the administration of the 4,000 ICRC employees deployed over more than 80 countries with a contract of employment subject to Swiss law.




Within the Shared Services, the HR Business Analyst evaluates business requirements and their association with the HR Ticketing Tool. The role is also responsible for planning, overseeing, and leading projects from ideation to completion. This role will support the HRSS management in ensuring that the HR processes are mapped in a consistent and comprehensive manner, and in streamlining them constantly to ensure the efficiency of the services delivered.




Process Analysis


Ensures to overall management of processes, their consistency and the efficiency

Identifies as-is and to-be scenario and perform gap analysis

Maps and deploys HR business processes

Ensures solutions meet business requirements and quality standards by collaborating with Process owners, Quality Assurance Officer, and other stakeholders

Business Development


Gathers and document requirements quarterly to develop the ticketing tool and secures approval from stakeholders

Prioritizes requirements based on business needs

Performs UAT and coordinates issues with HRIS L2 and L3

Creates process documentation to share with impacted teams

Creates and maintains HR Ticketing templates as agreed with process owners and in accordance to the standards set by Framework and Compliance

Project Support


Assesses stakeholders and creates communication plan

Helps the project understand the requirements of the business and translate them to details that developers can understand

Manages change by emphasizing need to change and how to address it, participating in the User Acceptance Tests (UAT), documenting to-be process, conducting training, and monitoring progress

Coordinates with subject matter experts and ensures completion of project deliverables in a thorough and timely manner

Provides post-go live support to make the change stick



University degree, professional diploma or equivalent experience

3-5 years' professional experience in the field of process analyses,

Six Sigma Belt certification or equivalent

Knowledge of and experience in HR shared services, processes, and key performance indicators

Certification in HR an asset

Good command of English, French language skills an asset

Good presentation skills

Computer proficiency, including Microsoft Excel, Casewise or Visio and working knowledge of HR information systems





Diverse and humanitarian-minded workforce

An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide

Flexible work schedule (optional)



How to apply

To be considered in this position, you will need to click this link to send in your application:


Or you may submit the following requirements in one PDF file following this format for the subject line: SURNAME First Name – HRSS BPA


comprehensive and updated resume

motivation letter

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