|Published||September 12, 2022|
|Location||Boise, ID, United States of America|
|Job Type||Full Time|
Scope: The Intensive Case Management (ICM) Caseworker will address barriers to safety and wellness for especially vulnerable refugees, asylees, and other ORR-eligible populations. The ICM caseworker will be expected to provide strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ). This position reports to the Intensive Case Management Program Coordinator.
- Determine client eligibility for ICM programming and conduct intake assessments; review program expectations, outcomes, and confidentiality with each potential client.
- Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program.
- Evaluate client progress every six months during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed.
- Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits, helping clients attend appointments, and helping clients schedule appointments.
- Conduct community outreach and maintain a strong network of service providers that meet client needs. The ICM caseworker may also be expected to maintain a strong relationship with local and state level refugee coordinators and health coordinators to ensure client needs are met.
- Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level.
- Respond to client crises, with guidance from supervisor.
- Assist clients with requesting financial assistance when applicable, and track the received financial assistance in the client’s case file.
- Collaborate with clients therapeutic services team and other external care providers
- Support and educate family members and other involved with clients- to enhance their awareness of mental and emotional illness and increase their ability to contribute to the healing process.
- Maintain up to date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
- Attend ongoing trainings and meetings at both the local and national level that are relevant to the position.
Key Working Relationships:
Position Reports to: ICM Program Coordinator Position directly supervises: Volunteers, interns.
Other Internal and/or external contacts:
Internal: Resettlement Team members
External: Network of direct SW Idaho service providers
- A minimum of 1-2 years of case management experience with similar populations and/or client needs preferred;
- Lived refugee experience preferred. Fluency in refugee language, such as Swahili, Kinyarwanda, Russian or Spanish preferred. Where fluency in a refugee language has not been achieved, demonstrable experience successfully finding insights about how client perceptions are keyed into different starting worldviews and language/s, beyond successfully utilizing literal interpretation, specifically supported by examples of how finding insight on a client worldview led to a more effective problem solving or communication strategy with the client.
- Demonstrated investment of time in professional and personal activities to examine and unravel structures built by institutional racism.
- A Bachelor’s degree in social work, public health, or similar field completed or in progress preferred.
A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
May require occasional weekend and/or evening work.
Interested candidates can send their CVs