ICM Caseworker

at International Rescue Committee
Published September 12, 2022
Location Boise, ID, United States of America
Category General  
Job Type Full Time  


Scope: The Intensive Case Management (ICM) Caseworker will address barriers to safety and wellness for especially vulnerable refugees, asylees, and other ORR-eligible populations. The ICM caseworker will be expected to provide strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ). This position reports to the Intensive Case Management Program Coordinator.


Key Responsibilities:


  • Determine client eligibility for ICM programming and conduct intake assessments; review program expectations, outcomes, and confidentiality with each potential client.


  • Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program.


  • Evaluate client progress every six months during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed.


  • Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits, helping clients attend appointments, and helping clients schedule appointments.


  • Conduct community outreach and maintain a strong network of service providers that meet client needs. The ICM caseworker may also be expected to maintain a strong relationship with local and state level refugee coordinators and health coordinators to ensure client needs are met.


  • Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level.


  • Respond to client crises, with guidance from supervisor.


  • Assist clients with requesting financial assistance when applicable, and track the received financial assistance in the client’s case file.


  • Collaborate with clients therapeutic services team and other external care providers


  • Support and educate family members and other involved with clients- to enhance their awareness of mental and emotional illness and increase their ability to contribute to the healing process.


  • Maintain up to date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).


  • Attend ongoing trainings and meetings at both the local and national level that are relevant to the position.


Key Working Relationships:


Position Reports to: ICM Program Coordinator Position directly supervises: Volunteers, interns.


Other Internal and/or external contacts:


Internal: Resettlement Team members


External: Network of direct SW Idaho service providers




  • A minimum of 1-2 years of case management experience with similar populations and/or client needs preferred;


  • Lived refugee experience preferred. Fluency in refugee language, such as Swahili, Kinyarwanda, Russian or Spanish preferred. Where fluency in a refugee language has not been achieved, demonstrable experience successfully finding insights about how client perceptions are keyed into different starting worldviews and language/s, beyond successfully utilizing literal interpretation, specifically supported by examples of how finding insight on a client worldview led to a more effective problem solving or communication strategy with the client.


  • Demonstrated investment of time in professional and personal activities to examine and unravel structures built by institutional racism.


  • A Bachelor’s degree in social work, public health, or similar field completed or in progress preferred.


Working Environment:


A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.

May require occasional weekend and/or evening work.


Interested candidates can send their CVs

Drop files here browse files ...