ICT Specialist

at International Committee of the Red Cross
Published September 7, 2022
Location Makati City, Philippines
Category Computer & IT  
Job Type Full Time  


Job Purpose

ICT Specialist manages and organizes all ICT systems and services in the location where s/he is posted. S/he assists the ICT Manager in designing and installing ICT infrastructure.


Main Responsibilities:

Responsible in providing technical support

Regular maintenance and monitoring of network infrastructure & systems

Maintenance of telecommunication setup

Inventory and asset/equipment management

Responsible for installing or upgrading components, setting up software, assisting with network/server administration, and resolving all IT support issues

Regularly evaluating IT systems to ensure they meet the necessary demands

Evaluate connectivity issues, equipment, and software and hardware.

Respond to IT issues; hardware maintenance, software, networking, etc.

Provide helpdesk and technical support either by phone, remote access, or onsite

Oversee troubleshooting for system errors

Set up equipment for new employees

Selection Requirements:

Bachelor’s degree or equivalent in information technology, computer engineering, computer science, or similar field of study

Very good ICT knowledge plus good communication skills, both verbal and written

3 – 4 years’ troubleshooting experience in an area of the ICT service catalogue (e.g. workplace services, telecommunications, IT, helpdesk, etc.)

Have both good work ethics and analytical skills, able to work in teams as well as independently

Well organized, able to handle multiple tasks and prioritize, capacity to work under pressure

Good history of continuous education and proven drive to increase skill set

Certifications or Knowledge of FortiNet devices, Cisco Unified Communication (UC) - “SIP”, SDWAN, Network & System/Server administration are an asset

Experience in Networking and System/Server Administration are a plus

1 year of people-management experience is a strong asset.

What we offer:

Competitive compensation package

Flexible work schedule

Access to internal and external training opportunities

International, multicultural environment


How to apply


Qualified applicants are requested to submit their updated and comprehensive resume and motivation letter in one pdf file, following this format for the subject line: SURNAME First Name – ICT Specialist.

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