About the role

Reporting in to the Operations Lead, the Office Coordinator will ensure that the Multi Country Cluster (MCC) MCC team have what they need to ‘get things done.’

The post-holder will lead on developing, maintaining and implementing essential HR, IT, Information, Staff Safety and Security, Management and Administrative and operational systems for the MCC, and enhances collaboration across the cluster and among the MCC system to enable the team to function smoothly and effectively, with impact.

The Office Coordinator is proactive in taking responsibility for making things happen, and making things work, for example managing the relationship and performance of external suppliers to ensure quality and cost-effective solutions. The role is responsible for provision of first level HR and IT.

Some of the main responsibilities of the Office Coordinator include:

Undertake decisions based on specialist knowledge of country IT, Health and Safety, HR or Finance systems to maximise impact.
Manage the relationship and performance of external suppliers, including for dispersed offices to finding cost-effective solutions within the roles remit.
Collaborate with the global People Team and provide team level HR support ensuring consistency and quality.
Collaborate with the global IT Team to provide basic first line technical IT support which is in line with standards, to maximise impact and support.
Provide support for the Operations lead to ensure that the office is conducted in a way that is compliant with local regulations, including Legal, Office Environment and Health and Safety, managing contracts, local procurement at hub.
Support remotely dispersed colleagues in their settings, fostering a team mindset.
Drive decisions on core business systems to ensure they are functioning effectively and efficiently, proactively change systems to improve performance and comply with new model set up, supporting a culture of learning and improvement.
Oversee timely processing and necessary adjustments on payroll and other staff benefits, and provide similar support to dispersed offices remotely, ensuring consistency and quality.
Manage the work of the admin and logistics officer, fostering a team mindset to ensure quality, efficiency and consistency of support to MCC colleagues and partners.
Collaborate with line managers and P&C Business Partners to develop and implement capacity development and staff welfare initiatives, in order to build a culture that empowers collaboration and fosters a mindset of connection.
About you

Who we are looking for:

Essential:

Substantial experience gained in professional services (IT/HR/Finance).
Highly developed communications skills orally and in writing.
Developed ability to self-motivate and with an ability to manage a wider range of issues, some not straightforward.
Developed IT skills.
Fluent in English and Spanish. Both written and spoken.
Desirable:

Degree or membership of a professional body with graduate professional qualification (or equivalent) in Business, Management, HR or IT.
Developed ability and capacity to constantly manage various types of risks of the organisation.

Please send your resume/CV