This office-based role is located in the small coastal town of Fort Dauphin, where you'll work alongside a diverse team of national and international staff. As Operations and Administration Officer, you’ll oversee and support the Operations and Support Junior Officer, manage onboarding and training for international staff, improve systems and procedures, and support our short-term conservation programme volunteers.

This position is ideal for a candidate with a strong background in operations or administration who is ready to take on a management role. You’ll provide high-quality administrative support while gaining hands-on experience in the development sector and learning how an international NGO operates. We're looking for a passionate and dedicated individual eager to contribute to SEED's mission and the growth of our programmes in Madagascar.

Location: Fort Dauphin, Anosy Region, Madagascar

Commitment: 2 years with potential to extend; Monday to Friday (40 hours a week)

Salary: a local stipend of 1,800,000 MGA per month, contribution of £650 towards insurance and £1,200 towards a return flight per year.

Duties and Responsibilities:

Line manage the Operations and Support Junior Officer, providing support and guidance and delegating tasks effectively to ensure alignment with departmental objectives, reporting deadlines and SEED’s organisational values and strategy
Provide pre-departure logistical oversight, support and advice with visas, hotels, flights, accommodation, medication etc to new international staff
Support international staff during their initial time with SEED including arrival, social inclusion, cultural understanding, housing and integration into the SEED team
Offer pastoral care, guidance, and act as a role model for a team of early-career professionals living and working in-country, supporting both their professional growth and personal well-being
Lead on the recruitment of international staff, including the advertisement of vacancies
Lead on the on-boarding and logistical support for short-term conservation volunteers
Manage the training schedule across the staff team, working closely with the Senior HR Officer to ensure that all staff are trained and confident in the roles
Work with national staff to increase their skills and capacity, providing mentoring or training and encouraging skill sharing across the team
Assist in the preparation of reports for internal and external audiences including Annual Reports and Malagasy Ministry reports
Work with the Director of Operations and Programmes, and the International Operations Manager in developing, updating and implementing organisational databases, systems, policies and procedures and health and safety culture across the NGO
Project manage our Cyber Security implementation and development alongside the IT Officer
Provide core support to the Director of Programmes & Operations in management and ensuring the support and security of all international staff, including acting as an intermediary of organisational priorities to the wider team
Work flexibly, including changing work priorities at short notice to meet short deadlines
Ensure all of SEED’s policies and procedures are evident throughout the work of the department, including those for safeguarding, whistleblowing and anti-corruption, and undertake continual training to ensure these are always promoted
Assist with administration tasks and any other tasks required by the International Operations Manager or Director of Programmes and Operations in line with the tasks of the post.
Required Skills & Experience/Person Specification

Hold an undergraduate degree in or relating to Business or Development, or be able to demonstrate a passion for these areas
Minimum of 2 years’ professional experience in Operations
Be able to work independently and be proactively
Have good all round computing skills and experience in Microsoft Office
Have previous experience working to deadlines and have ability to successfully manage their time
Communicate clearly and engagingly in written English across a range of media forms
Be able to communicate verbally to encompass the range of cultures you will be working with
To have a good level of written English and be able to proofread documents to a high standard
To have a curious mind and a patient, problem solving attitude
Ideally have previous experience living, working or travelling in a developing country, though is not essential
Be fluent in English. A working knowledge of French is desirable but not essential
Be capable and comfortable adapting to life in a least developed country with sometimes basic living conditions
Be able to work and socialise within a small group of people and to be respectful and take personal responsibility for maintaining a good reputation for the NGO in the community
Be able to adjust to life in another culture and a foreign language and be able to work at all times with cultural sensitivity
Demonstrate the ability, social skills and confidence to give clear guidance and support to other members of the team in respect of the philosophy and procedures of SEED in order to protect both their safety and the reputation of the NGO.

Interested applicants should send a CV and covering letter in English outlining why they wish to take up this position and how their skills and experience match the requirements in the job description criteria to SEED Madagascar Director of Programmes and Operations, Lisa Bass by email