Summary

MiracleFeet is seeking a strategic and mission-driven Operations Associate to help power the internal infrastructure behind our global impact. This role is perfect for someone who loves supporting others, bringing clarity to complexity, and solving detailed problems before they slow a team down. If you’re tech-savvy, highly organized, and energized by variety, you’ll thrive here.

As Operations Associate, you’ll play a central role in strengthening the systems and processes that enable our mission. You’ll provide essential administrative and information technology (IT) support, ensuring our diverse international team has the tools, resources, and workflows they need to focus on improving children’s lives. Reporting to the Senior Operations Manager and working closely with the Director of Finance and Operations, this full-time, non-exempt position and offers an exciting opportunity to contribute meaningfully to a globally connected, purpose-driven team.

Essential Functions

Administrative & Operational Support (40%):

Open and sort all mail in Chapel Hill, NC office at least 2 times per week; log check donations into check log (if local)
Manage office copier (order toner, submit monthly meter readings) and other office equipment, in coordination with the Senior Executive Assistant
Serve as primary coverage for office telephone system
Assist with the distribution of the MiracleFeet foot abduction brace by drawing up shipment paperwork, coordinating with shipping contacts, and collecting inventory reports
Serve as primary contact with shipping vendors such as FedEx and DHL; execute shipments to/from the office, including braces, laptops, and other items as needed
Support the Senior Operations Manager with internal tracking of vendor contracts, insurance renewals, organizational policies, and state charitable registrations by coordinating follow-up, managing files, and supporting key knowledge management records
Serve as point person for MiracleFeet’s SharePoint site and other methods of cross-team document management, including monitoring retention, sharing, and disposal of relevant documents and supporting training in Office365.
IT Management (40%):

Onboard all new hires in IT systems and policies, and maintain MiracleFeet’s IT policies, updating as needed with best practices.
Serve as first point of contact for staff regarding basic IT questions, and liaise with external IT vendor for complex issues, following up to ensure timely resolutions.
Serve as the “resident expert” for the Microsoft 365 Suite and other applications like Monday.com, Zoom, DropBox Sign, BambooHR, and AI trends including managing user accounts and groups, training staff, and assisting with troubleshooting as needed.
Train staff on ways to self-troubleshoot and provide staff training materials, including “how to” documentation and instructions.
Manage the “MiracleFleet,” our inventory of laptops, power back-ups, and other IT assets, including procuring and configuring staff computers, evaluating replacements and shipping new machines to staff worldwide.
Stay abreast of IT best practices and provide recommendations for improved systems, procedures or policies relevant for MiracleFeet.
Oversee cybersecurity for the organization by training staff at least annually, managing VPN access, and conducting regular phishing tests, providing follow-up training as needed.
Leadership Support (20%):

Manage the Director of Finance and Operations’ calendar and coordinate meetings and schedules, helping ensure that her time is allocated to the highest priorities.
Facilitate preparation and follow up for meetings and appointments, including compiling documents and materials, pulling reports, etc.
Assist with special projects by conducting research, collecting and analyzing data, drafting reports, and preparing analyses in Excel and summary PowerPoint presentations.
Support with travel preparations and other projects as needed for the Admin Team.

Note: The above statements are intended to describe the general nature and level of work to be performed by the individual in this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the position. Employees may have other duties assigned at any time.

Minimum Qualifications

Bachelor’s degree highly preferred
Proficiency in Microsoft 365
At least 3 years’ relevant experience (operations, administrative support, IT support), ideally in a nonprofit setting
IT literacy, ideally in system administration, and ability to provide basic troubleshooting
Able to work well in a team environment, handle multiple assignments, and meet deadlines
Able to represent the organization in a professional and welcoming manner
Self-starter and strong initiative; proactive and resourceful in finding solutions to problems
This role is open to U.S.-based remote candidates. Candidates located near Chapel Hill, NC are preferred due to routine office support needs (e.g., IT inventory management, mail and shipments).

Knowledge, Skills and Abilities

Analytical ability to find solutions to various administrative problems
Strong attention to detail and ability to follow through independently
Ability to plan, prioritize, and organize a varied workload and respond to unanticipated requests
Strong written and oral communications skills
Strong organizational and time management skills
Knowledge of general office procedures including knowledge of use and operation of standard office equipment
Sound judgment and ability to handle confidential information with discretion
Systems thinker with keen interest in process improvement
Knowledge of the following software applications, or ability to learn quickly: Monday.com, Microsoft 365 including Copilot, BambooHR, DropBox Sign

Please send your resume/CV