Operations Coordinator

at International Rescue Committee
Published November 1, 2022
Location Baltimore, United States of America
Category Management  
Job Type Full Time  



The Operations Coordinator is responsible for the coordination of operational functions of the Baltimore office, resulting in a well-functioning, compliant environment for staff, clients, and partners. They are the primary point of contact for various functional areas, manage reception, and provide general administrative support. This is a challenging position that requires strong organization, creative problem-solving, a high level of personal initiative, and the ability to work well in a distributed, multicultural, fast-paced environment. This position reports to the Executive Director.

Major Responsibilities:

On-site Human Resources Focal Point (HRFP)

Serve as the office’s first point of contact on employee lifecycle matters, including but not limited to recruitment, new hire setup and orientation, benefits, payroll, on-boarding, leaves of absence, status changes, and separations.
Coordinate background checks for staff, interns, and volunteers.
Support compliance with HR-related IRC policies and procedures and state-specific labor laws.
Coordinate HQ initiatives related to the IRC Way, Duty of Care, Safeguarding, and related content.
Safety and Security (S&S)

Serve as the office’s primary focal point for day-to-day S&S matters.
Coordinate immediate incident management including filing police reports. Report S&S incidents involving covered persons in accordance with established protocols.
Develop office-specific S&S onboarding materials, ensuring the provision of S&S briefings to new staff and covered persons.
Organize a minimum of one emergency evacuation exercise at office or program site level per year and other appropriate trainings informed by Security Risk Assessment findings.
Information Technology (IT)

Serve as the office’s primary focal point for IT and communications infrastructure, hardware, and software matters.
Educate staff about IT support resources, including appropriate channels for incident reporting.
Work with regional and HQ IT team to address any internet or telecommunications service disruptions, liaising with local internet and telecommunications service providers.
Supply Chain

Serve as primary point of contact for procurement and supply chain. Order supplies, equipment etc. in accordance with supply chain and financial compliance guidelines and coordinate servicing and repairs as needed.
Manage and maintain digital and physical files.


Bachelor’s degree or equivalent directly related experience required


3 years demonstrated record of success in managing and improving the daily administrative functions of an organization

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