COUNTRY PROFILE
Clashes between the Sudanese Armed Forces (SAF) and the Rapid Support Forces (RSF) erupted in Khartoum on 15 April 2023 and spread quickly across the country. Civilians have fled areas affected by fighting in large numbers, including to Chad, Egypt and South Sudan. Prices of food, fuel and other basic goods have skyrocketed skyrocketing, making critical goods unaffordable for many people. Half of Sudan’s population are in need of humanitarian assistance, and the country is on the verge of a catastrophic hunger crisis. Humanitarian organizations are racing to respond to the most pressing needs wherever and whenever feasible, with access issues complicating the ability of actors to respond. In this fast-evolving context, IMPACT Initiatives is working to inform the emergency response to enable effective prioritization with scarce resources.

POSITION PROFILE
The Operations Manager is responsible for all field aspects of REACH programming in Sudan, overseeing Field Officers to ensure data collection activities are technically sound, timely, delivered to a high standard, and compliant with internal protocols. The role also strengthens systems to support activities, mentors and coaches Field Officers, maintains situational awareness of context, access constraints, and field risks, and identifies information gaps across the humanitarian community, initiating or coordinating assessments to fill those gaps and support planning and prioritization.

The Operations Manager works closely with ACTED to manage security, logistics, and administrative support, and liaises with other humanitarian actors as needed to coordinate activities and share information.

As the primary in-country link to the broader IMPACT Sudan team, most of whom are based in Nairobi, the Operations Manager ensures that field information is accurate, actionable, and fed back to the technical team for planning and decision-making.

RESPONSIBILITIES
FIELD TEAM MANAGEMENT

Support recruitment, onboarding, and performance monitoring of Field Officers.
Supervise and mentor Field Officers.
Plan and supervise Field Officers’ work in operational locations, ensuring activities are feasible, safe, and aligned with REACH and ACTED standards.
OPERATIONAL SYSTEMS AND PROCESSES

Strengthen internal processes to improve efficiency and quality of field operations.
Ensure adherence to organizational policies, including ethical standards.
TECHNICAL OVERSIGHT

Ensure data collection activities meet technical standards and timelines.
Review and validate field data for accuracy and usability for the broader IMPACT team.
DATA PROTECTION & SENSITIVE INFORMATION

Ensure all data collected in the field is stored securely and handled according to internal protocols and standards.
Maintain confidentiality of sensitive information, particularly given the administrative and security sensitivities in Sudan.
Train and supervise Field Officers on data protection practices and safe handling of sensitive information.
Monitor compliance with internal and donor requirements regarding data management.
CONTEXT MONITORING

Maintain situational awareness of access, security, and field risks.
Monitor evolving conditions that could affect data collection or staff safety.
COORDINATION

Liaise with ACTED teams to manage logistics, security, and administrative arrangements.
Build a network of contacts at other humanitarian agencies to coordinate field activities and share information.
Provide inputs to wider humanitarian coordination bodies, when necessary, ensuring REACH activities complement other initiatives.
NEEDS IDENTIFICATION

Identify gaps in humanitarian information across Sudan.
Initiate or coordinate assessments to address gaps and support planning and prioritization, where possible.
REPORTING AND COMMUNICATION

Provide regular updates to IMPACT and ACTED Sudan management and technical teams.
Document operational challenges, lessons learned, and recommendations for improvements.
Ensure smooth information flow between field teams and the broader IMPACT Sudan team.
REQUIREMENTS
Education and Experience:
University degree in relevant field.
Minimum 3-5 years of experience managing field operations in humanitarian or development contexts, ideally in Sudan or similar conflict-affected settings.
Demonstrated experience supervising field teams conducting assessments, monitoring, and data collection activities. Desirable: previous experience with IMPACT.
Proven experience establishing or strengthening operational systems and processes in a multi-site field operation.
Experience exercising operational judgment to prioritise field activities and allocate resources effectively.
Technical and Analytical Skills:
Strong understanding of humanitarian information management, assessment methodologies, and data quality assurance.
Ability to analyse field data, identify gaps, and translate findings into actionable recommendations for operational and programmatic planning.
Proven skills in mentoring, coaching, and building the capacity of field staff to deliver high-quality outputs.
Context, Security, and Access Monitoring:
Experience with context analysis, operational and security risk assessment, and access monitoring in complex humanitarian settings.
Ability to identify emerging risks or constraints and advise field teams and management on mitigation and contingency measures.
Experience managing complex security issues in the field.
Operational and Coordination Skills:
Experience managing logistics, security, and administrative support in challenging or constrained environments.
Strong ability to liaise and collaborate with multiple stakeholders.
Experience contributing to humanitarian coordination fora, ensuring REACH operations complement broader sector/cluster activities.
Data Protection and Compliance:
Knowledge of data protection protocols, safe handling of sensitive information, and ethical field practices.
Experience implementing secure data storage and management systems in operational settings.
Languages:
Required: English (full professional proficiency)
Desirable: Arabic.

Please send your resume/CV