PFL Field Officer

at International Committee of the Red Cross
Published July 2, 2024
Location Maiduguri, Nigeria
Category General  
Job Type Full Time  


Under the direct supervision of the Protection of Family Links Team Lead, the PFL field officer is responsible for the implementation of Restoring of Family Links activities in a defined area if responsibilities (AOR) to respond adequately to the needs of families searching for their missing loved ones.

Main Duties and Responsibilities

Contributes to the analysis and periodical synthesis of all relevant information pertinent to the PFL activities.
Manages the caseload for the AOR including identifying and prioritising action, maintaining contact with volunteers, attributing workload, assessing quality of work done.
Coaches, supervises, and provides feedback to NRCS volunteers as they collect and treat RFL cases (UAM/SC, TC RCM etc) in the area of responsibility.
Checks and processes all documentation before transmission to the delegation in a timely manner.
Assists to deliver capacity-building trainings for NRCS RFL Volunteers.
Plans and conducts field trips in support of RFL operations and produces comprehensive and timely reports.
Participate to internal and external meetings.
Occasionally translates RFL documents from local languages to English and vice versa.
In charge of data quality analysis on cases registered and followed up in MIU.
Receives and responds to request received from enquirers calling the office.
Supports in the compiling, cross-checking, and processing of volunteer incentives.
Uses the institutional database (prot 6) to register cases, access reports, prepare working tools and search for beneficiaries.
Ensures the flow of information related to Data Management is thorough and complete.

Education and Experience Required

Bachelor’s degree in law, humanitarian affairs, or any other relevant field
Minimum 3 to 5 years working experience preferably in Protection work.
Working proficiency in English, Hausa, and Kanuri compulsory
Computer literacy: Microsoft Office (Outlook, Excel, Word, PowerPoint), collaborative spaces
Experience with case management databases.
Knowledge of the cultural and socio-economic environment in North-east Nigeria
Applicants should have a Nigerian nationality or hold a working permit.

Send Curriculum vitae, letter of motivation, and Certificates
Clearly indicate “ABJ202400475 PFL 2 MIU " as the subject of your application

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