Process Team Leader

at International Committee of the Red Cross
Published April 11, 2022
Location 32/F Petron Mega Plaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines, Manila, Philippines
Category Administration  
Job Type Full Time  


Job Purpose


S/he ensures that the process team’s outputs meet the standards and requirements set out in the SLAs. S/he is responsible for effective resource management, capacity planning and people management within the team in order to maintain consistent quality service delivery to customers.




Internally, interacts with different units in HQ, Field, Risk & Assurance units where necessary.

Main Responsibilities:


Maintains a deep understanding of the assigned process considered to be medium to high in complexity, its structure and related controls

Ensures proper distribution of workload within the team

Monitors progress of deliverables and immediately escalates impeding issues to the Internal Control Manager

Ensures that the team structure and procedures are streamlined, and staff members’ skills are utilized effectively towards the goals of the unit

Reviews the team members’ findings and feedbacks before issuance to the control process owners

Is responsible for people management activities (e.g., onboarding/offboarding, performance, staff development, training, absences, overtime, time reporting)

Is responsible for supervising, coaching and mentoring the Internal Control Reviewers 1 or 2

Assists in other operational tasks as necessary to ensure timely delivery of outputs

Acts as focal point for technical queries from control process owners related to the results of testing activities

Prepares relevant data on the results of testing activities for stakeholders through reports or dashboards

Escalates significant findings to the Internal Control Specialists (non-delegation specific) and the Region Coordinators (delegation specific) for further analysis and/or action

Participates in functional groups that aim to achieve objectives of the unit aligned to its strategies

Participates actively in regular process reviews and provides significant feedback and/or recommendations to improve the quality and efficiency of work delivered by the unit

Facilitates continuous improvement reflections as well as identification and implementation of solutions within the team

Completes relevant trainings determined necessary for the role

Manages the collection of audit-related requirements within the team



Understands and supervises the Performance Management & Development (PMD) activities for employees under their supervision

Makes sure that deadlines for the PMD cycle are met

Engages in ongoing and continuous feedback and support, particularly for employees under their supervision, but also other staff members

Organizes regular meetings within their team to ensure optimal coordination of the work and proper flow of information

Ensures that job descriptions for employees under their supervision are up to date; seeks feedback and support from the HR Department if needed

Plans and coordinates the annual leave of the employees under their supervision ensuring continuity of the operations throughout the year and making sure that there are no outstanding holiday balances at the end of the year

Coordinates and supports the employees under their supervision in their personal development by coaching and advising them on internal and external training and development possibilities



May be deployed to the field to assume complex responsibilities or in challenging field mission (potential for RDU)

May be deployed to the field or HQ for support mission

May provide support to other process teams as necessary

Follows up on all work-related messages and correspondence with the relevant contacts and departments

Is aware of the delegation’s objectives and has a good knowledge of the Movement and other contacts relevant to the position

Collects and shares information so as to improve the ICRC’s understanding of the environment and humanitarian trends and responses

Represents the ICRC in an appropriate way during activities, in meetings and in the field, and avoids any activity that may reflect negatively on the ICRC’s image

Takes responsibility for their own professional learning and development

Selection Requirements:


Bachelor’s degree in Accountancy/Finance or equivalent

Have at least 5 years’ experience working in audit (internal audit is a plus)

Certified in Internal or external audit

Preferably with experience of auditing Human Resource Processes

Have at least 1 year experience on leading a team

Experience on Computer-assisted audit techniques (CAATs) an advantage

Very good computer skills

Exemplary analytical skills

Rigorous and trustworthy

Good command of written and spoken English

Knowledge of foreign language is a plus (French, Arabic and others)



Diverse and humanitarian-minded workforce

An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide

Training opportunities

Flexible work schedule (optional)


How to apply


To be considered in this position, you will need to click this link to send in your application;


Or you may submit the following requirements in one PDF file to: following this format for the subject line: SURNAME First Name – RESCTM PTL:


  • Motivation letter


  • Comprehensive and updated resume
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