Programme Manager

at Dr. Denis Mukwege Foundation
Published November 24, 2022
Location Den Haag, Netherlands
Category Management  
Job Type Full Time  


The main thematic responsibility of the new HC Programme Manager will be ensuring quality medical care as part of all of MF’s holistic care programs and activities. This means that he or she will specifically support the Senior Programme Manager, HC in developing and monitoring benchmarks and success markers related to quality medical care as part of new and ongoing holistic care programmes. They will be able to propose methodologies and solutions to improve the agility and responsiveness of MF’s holistic-care program. They will regularly support MF’s in-country teams with applying best practices for and in executing key medical functions of holistic-care programming, including: procurement and management of medicines and materials, assessments, planning specific campaigns and interventions, monitoring and reporting on key medical assistance performance indicators and success markers.

The Programme Manager will also assume the responsibility as the primary HC desk officer for one (1) country of implementation within the current HC portfolio. This will mean that they will be the main point of contact for that specific country programme team, for technical support and advice related to Holistic Care. Furthermore, they will perform different duties on the global level, related to scoping and developing new projects and partnerships, in line with strategic priorities. In contexts where MF does not have an in-country presence, the Programme Manager will remotely manage projects and will directly support local partners.

The Programme Manager will work with the supervision and support of the Senior Programme Manager, HC. They will be supported by the HC team’s Project Officer and MF’s finance and administration team.

Main Responsibilities

Quality assurance

Contribute to developing and implementing a quality assurance guide for the Panzi holistic care model, including specific benchmarks and markers of success related to medical care, adapted per country of implementation.
Support MF country teams in developing and implementing action-plans to meet these benchmarks and markers of success.
Conduct bi-annual monitoring missions to implementation countries with the specific mandate to monitor medical care quality and support the regular implementation of feedback and risk mitigation measures.
With the guidance of the Senior Programme Manager, advise on different punctual quality assurance questions related to project activities in and proposals from country teams.
Support country teams with developing and implementing tools for medical care quality assurance, together with the Senior Programme Manager.
Conduct regular training/capacity-building opportunities for MF team-members and partners on ensuring quality medical care.
Programme management

Directly manage holistic care projects in countries or regions where MF does not have yet a presence and act as budget-holder for these projects.
Ensure the application of all relevant programme management tools (PMME toolkit, workplans, partner reporting template, indicator tracking).
Develop partner contracts and sub-grantee agreements with relevant partners.
Review proposals, budgets and reports submitted by framework (technical) and implementation partners participating in the programme.
Manage partner relationships including ensuring follow-up on the implementation of project activities, the respect of contractual obligations, quality of care standards, and safeguarding requirements.
Develop or ensure the development of relevant documentation for each programme activity or component (Terms of reference, learning tools, reporting).
Collect data for monitoring, evaluation, research and learning purposes including for preparing internal and external/donor reports.
Conduct coaching for implementation partners, according to the needs, on programme or financial management.
Representation and advocacy

Prepare advocacy briefs and other tools for international awareness-raising and advocacy work together with MF Communication Specialist.
Manage partnerships with key medical partners for medical donations and other key forms of support.

Accountable for the application of all financial management tools by partners, programme staff or consultants including funds disbursement requests, bank and cash books, expense claim forms, and financial reports.

Soft skills

Leadership by example and proven skills in building and maintaining a culture of trust and fairness.
Well-developed diplomatic skills (empathy, representation, negotiation)
Flexible and proven ability to adapt and respond to the changing environment and to constructively create opportunities for change through active participation
Strong communication and writing skills


Bachelor required; Master level qualification recommended or equivalency in the medical, nursing, public health or related fields


Progressive international career with a minimum of 7 years in medical-humanitarian work

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