Regional Accountability Officer

at Save the Children
Published May 8, 2022
Location Amman, Jordan
Category Management  
Job Type Full Time  





The Accountability Officer will work to put the children and communities we serve at the centre of our work through supporting regional response teams for Ukraine to integrate child-friendly, gender-sensitive, inclusive, accessible and appropriate accountability systems (including information sharing and Feedback and Reporting Mechanisms) and support child participation.


The Accountability Officer will manage the regional Feedback and Response online channel and responsible for closing the feedback loop. This role will work closely with the Accountability and Child Participation Adviser, MEAL, Child Safeguarding, and programme teams (especially Child Rights Programming and Child Rights Governance teams, as well as the partnerships lead) to support accountability to children and communities.




Reports to: Regional Accountability & Child Participation Adviser - Ukraine and Regional Refugee Response for Ukraine


Staff reporting to this post: None


Context: Humanitarian


Scope: Multi-country focus


Location: Amman, Jordan; or Home based, able to work in CET time zone.




Accountability System


Working closely with the Regional Accountability & Child Participation Adviser, develop an Accountability to Children and Communities Framework for the Ukraine Country Office and Regional Refugee Response teams. This will set out a contextually-appropriate (people on the move) approach to information sharing, Feedback and Reporting Mechanism, and child participation (in line with the SCI Accountability to Children and Communities Procedure; SCI Child Rights Programming, Theory of Change and Programme Procedure; the Core Humanitarian Standard; the Nine Basic Requirements for Quality Child Participation; and MEAL in Emergencies System Quality Benchmarks).

Support with keeping information on the Save the Children website targeted at refugees up to date.

Support data collection on, and analysis of, of information needs, appropriate and trusted information sharing approaches, and inclusive and accessible feedback and reporting channels, based on primary and/or secondary data, led by the Regional Accountability & Child Participation Adviser.

Ensure information about Save the Children and its partners (where relevant) as well as key programme outcomes and activities are shared with children and the wider community in appropriate, timely and accessible ways. This may involve developing information sharing materials such as online materials, posters, facilitating the development of "Frequently Asked Questions" documents, and helping programme implementation and child safeguarding teams to develop information sharing plans.

Encourage, coordinate and support child and community participation processes across the programme cycle (including in needs analysis, design, implementation, monitoring and evaluation). This could involve coordinating/facilitating child-friendly discussions, adult focus group discussions, community meetings, child or community committees and other approaches.

Support the development and roll-out of accessible and inclusive feedback and reporting channels, to enable Save the Children to receive feedback from children and adults. The channels will vary depending on context, but may include focus group discussions, surveys, helpdesks, hotlines, face-to-face feedback, social media, and other channels.

Support the design, development and management of the Feedback Database.

Ensure feedback is handled in line with the agreed Feedback Handling Standard Operating Procedure, and that feedback and responses are registered in Feedback Database. Quality assure the documentation of feedback (quality of data, categorisation, etc.).

Refer feedback to the appropriate team, including rapid identification and referral of serious concerns such as those related to child safeguarding, unsafe programming, sexual exploitation and abuse, and fraud and corruption.

Support processes to close the feedback loop; respond and communicate in a dignified and respectful manner with children and adults regarding their feedback, including informing them of what decisions have been made related to their feedback, and ensuring this is documented in the Feedback Database.

Programme Implementation


Provide support to implementation teams to ensure accountability and child participation processes and activities are implemented with quality.

Maintain close working relationship with implementation teams, MEAL and Accountability colleagues to understand challenges and successes at field level and design / plan support required.



Contribute to the analysis and presentation of feedback data and data from participatory processes to help inform decision-making and improve programme quality.

Support the documentation of context-specific good accountability and child participation practices and evidence (for example, how accountability processes have supported improved programme quality).

If assigned as Accountability Focal Point: take part in Accountability Peer Networks, to exchange learning with staff from other Country Offices and provide input for regional and global initiatives and resource



Generic technical competencies:


G1 "Leading Edge": Promotes an enabling environment for participation, and accountability to children

G7 "Skilled": Demonstrates the ability to embed safeguarding policies, concepts and approaches in all work

G5 "Skilled": Displays a commitment to ensuring everything we do considers the children most impacted by discrimination and inequality

MEAL Technical competencies:


P6 "Skilled": Shows an understanding of accountability standards and guidance in own work

P6 "Accomplished": Designs appropriate and inclusive accountability mechanisms for varied population groups, including children

P6 "Skilled": Demonstrates an understanding of the principles of safe Feedback and Reporting Mechanisms, database management and quality assurance

P6 "Skilled": Acts to close the feedback loop with communities to promote transparency and accountability

P2 "Skilled": Uses available standards and processes to ensure appropriate ethical practice and data quality

P6 "Accomplished": Collaborates with safeguarding team to design accountability mechanisms that raise awareness of safeguarding messages and enable reporting of sensitive concerns

P6 "Accomplished": Builds the capacity of others to support meaningful accountability to children and communities

P6 "Leading edge": Champions the use of accountability data and community participation analysis to influence strategic decision-making and advocacy

Child Rights Governance Technical Competencies:


P1 "Accomplished": Utilises a rights-based approach in the design and implementation of programmes





Bachelor's degree in a relevant field (e.g. Development Studies, Anthropology, Sociology, Social Work, International Relations, or related fields)

Experience of working with children and/or with groups most affected by discrimination and inequality

Ability to engage in dialogue with people from diverse backgrounds and to advocate for attention to be paid to the voices of disadvantaged and marginalised groups.

Creativity, curiosity and enthusiasm, and the ability to develop and test new ways of working and solutions to problems.

Strong interpersonal and communication skills including influencing, negotiation and coaching.

Ability to present complex information in a succinct and compelling manner.

Passionate, self-directed and the ability to manage multiple competing demands and commitments, and to work flexibly in a team.

High level of fluency in English, both verbal and written

Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.

Commitment to the aims and principles of Save the Children. In particular, a good understanding of the Save the Children mandate and child rights, and an ability to ensure this continues to underpin our support.



Trained on Core Humanitarian Standard (CHS)

Experience of supporting meaningful and ethical child and community participation.

Experience in assessing information needs and communication preferences, and of designing appropriate information and communication approaches.

Experience of establishing and/or managing Feedback and Reporting Mechanisms.

Experience working for an NGO, civil society organisation or similar.

Experience of qualitative data analysis and report writing.

Proven ability in using data and analysis to influence programmatic change.


Interested candidates can send their CV

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