Reporting & Functional Support Officer

at International Committee of the Red Cross
Published August 4, 2022
Location 32/F Petron Mega Plaza, 358 Sen. Gil Puyat Ave, Makati City, Philippines
Category Computer & IT  
Job Type Full Time  


Job Purpose


The HR Information System Unit is responsible for the management and maintenance of HR information system and HR applications in the ICRC and ensures that acceptable level of user experience on these tools is attained and maintained. The unit provides functional, procedural and technical support to HR service providers and ICRC employees in HQ and in the field.


The HRIS Reporting & Functional Officer is responsible for providing reports to HR community and internal customers. The role is expected to understand and apply the data model of HR applications in delivering output. In addition, the Officer is in-charge of providing functional support on HR applications to ICRC employees globally.


Main Responsibilities:




Optimize use of HR applications and other reporting tools in data collection, extraction, and analysis

Coordinate changes in the report requirements/parameters with Application Managers and ensure that proper documentation is in place

Coordinates with HRIS Data Manager and respective internal customers regarding changes in the referential dataSupport other SME members



Identify, diagnose and resolve level 2 tickets with HRIS applications to internal customers.

Optimize usage of HR Ticketing tool to answer level 2 requests. Make sure that categorization (priority and complexity) are correct and follow established Service Level Agreement

Proactive following-up pending tickets with requesters

Escalate incidents and problems to respective Application Manager and/or immediate manager



Submit HRIS internal documentation updates as necessary linked to the Quality Assurance plan

Create new documentation once a standard process has been defined by and coordinated with respective Application Manager, module leaders, and Business Process Owners

Communicate changes in documentation to the rest of the HRIS teams



Coordinates with Operational teams in managing the Data Quality dashboard

Control and ensure data quality, instruct users to make the necessary corrections

Suggest process improvements within Functional Support or all HRIS levels

Participate on discussions related to process clarification and process link to other HR Shared Services teams



Support data alignment activities and tasks for the HRIS project deployment

Update tracking logs and coordinate status of project activities to Team Lead

Undertake any other tasks as agreed with the HRIS Project team



Foster professional relationship with HR services providers and ICRC employees

Create channel of communication and discussion to customers in using different HR applications/systems

Maintain close coordination with HRIS members for effective and efficient working environment

Selection Requirements:


University Degree in IT/Computer Science

Experience of working as front line support to stakeholders is essential

At least 3 years of previous experience in HR administration or HR Information Systems

Experience using or supporting HCM systems such as SAP SuccessFactors, is essential

General understanding of HR policies and practices

Proficiency in MS Excel, SQL or other programming languages

Fluency in English and an asset if working knowledge of French



Diverse and humanitarian-minded workforce

An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide

Training opportunities


How to apply


To be considered in this position, you may submit the following requirements in one PDF file following this format for the subject line: SURNAME First Name – HRIS RFSO:


comprehensive and updated resume

motivation letter

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