Resettlement Manager

at International Rescue Committee
Published June 5, 2022
Location Dallas, TX, United States of America
Category Management  
Job Type Full Time  



Job Overview:


The Resettlement Manager oversees the implementation and completion of all grants, contracts and activities related to resettlement services. Primarily, the Resettlement Manager is responsible for all quality assurance and compliance related activities and reporting via the supervision of case management and employment staff, interns and volunteers.


Major Responsibilities:


Oversee daily operations of resettlement services, providing guidance, leadership and direct support in all aspects of service provision.

Oversee the recruitment, hiring, and training of resettlement services team members and ensure they are managed in accordance with IRC’s People Manager Standards.

Monitor the delivery of core resettlement services to ensure compliance with all program standards and grant requirements in accordance with the Reception and Placement, Matching Grant, Intensive Case Management, and Kansas State Office for Refugees (KSOR) programming requirements.

Ensure that all electronic and hard case files and databases are maintained in accordance with contract requirements and all records required by IRC are submitted on time and in accordance with guidelines.

Act as principal liaison with IRC Headquarters Processing unit on issues of case allocation and assurance.

Oversee budget and approve expenses on Reception and Placement, Matching Grant and other resettlement-related funds, ensuring costs are maintained within allocated budgets.

Ensure timely delivery of all R&P and Matching Grant case reports.

Participate in the development and writing of grant proposals in support of the work of the Resettlement Services team.

Maintain ongoing communication with leadership on the status of the programs, clients and outcomes and provide timely reports on any management and contract compliance issues.

Engage with the IRC Leadership Team and liaise with other program managers to ensure efficient collaboration with all departments in the delivery of quality services.

Represent IRC in resettlement-focused meetings and events with local partners and community stakeholders.

Other duties as assigned.

Job Requirements:




Bachelor’s Degree required, preferably in Social Work or related field

Work Experience:


Minimum five years related work experience with increasing levels of responsibility.

Minimum two years’ experience in managing human service programs including previous experience in supervising staff.

Demonstrated Skills and Competencies:


Proven ability to work under pressure with deadlines and manage multiple priorities in a fast-paced environment.


Outstanding organizational, leadership and team-building skills. Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.


Demonstrated ability to communicate effectively and diplomatically in a multi-cultural setting and with limited-English proficiency speakers.


Fluency in English required. International work or study experience and second language abilities a plus.


Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint), internet research, and experience using databases and information gathering systems.


Valid driver’s license and reliable access to an insured vehicle.


Working Environment:


Combination of working in a standard office environment and work in the community including meetings with community partners.

May require occasional weekend and/or evening work.


Interested candidates can send their CV

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