Senior Information Technology Officer

at Jhpiego
Published June 2, 2022
Location Abuja, Nigeria
Category Computer & IT  
Job Type Full Time  

Description

The Senior Information Technology Officer (SITO) under the supervision of the IT Manager supports and increases the use of information and communication technologies in Jhpiego’s program activities including implementing, maintaining, and supporting appropriate and cost-effective information and communication technologies to facilitate information flow among stakeholders and support learning approaches. S/he provides technical supports and mentoring to the field IT Officers. S/he serves as the first contact for escalations of technical supports as required by the IT Officers in field offices.

 

Responsibilities

Build the capacity and provide technical supports to field IT officers

Collaborate with IT Manager and Field teams to identify IT equipment needs across all Jhpiego offices

Collaborate with Procurement unit on market intelligence for IT related services

Implement routine preventive and timely corrective maintenance of printers, copiers, projectors, and laptops at the country office

Provide technical support for online meetings, and webinars

Configure laptops for Jhpiego staff and partners in line with the Jhpiego global configuration specifications

Troubleshoot software and hardware faults and provide solutions in line with global best practices

Provide technical supports to IT vendors for the provision of IT services

Collaborate with the Abuja and field teams to identify IT needs and make requisitions

Ensure all requests for IT support are recorded in the case management system

Coordinate the deployment of data systems and work with the program team to test the use of new applications or digital innovations

Provide technical support and training to staff on the use of Microsoft 365 for teams collaborations

Maintain an up-to-date inventory of IT consumables and ensure timely replenishment of stocks

Required Qualifications

BSc or HND in any of Computer Science, Information Technology and Computer Engineering or any other relevant field

Masters Degree or Professional certification is an added advantage

6 to 7 years of progressively responsible and directly relevant experience required with a minimum of 2 years in IT support services

Close attention to detail and the ability to communicate with diverse people at all levels are highly desired

 

Interested candidates can send their CV

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