Job purpose
Conciliation Resources is headquartered in London, with a branch office in Melbourne, and registered in Australia as Conciliation Resources Australia (CRA). The SEAP Department also has personnel and office spaces in the Philippines and Fiji. It is also currently in the process of registering in the Philippines.

The Senior Operations Manager is responsible for the delivery of the following operational functions for the SEAP Department: Conciliation Resources Australia entity statutory obligations, governance, office management, human resources, department fundraising, staff safety and safeguarding, programme support and compliance. The role is responsible for developing and maintaining SEAP Department processes and systems required for these operational functions.

The Senior Operations Manager provides project, administrative and logistical support as necessary. They play a key role in liaising and supporting across programme teams, consultants and suppliers, ensuring they have what they need and proper guidance to get work done. The Senior Operations Manager works closely with the London-based CR Core and Operations team, particularly the COO, Safety and Compliance team, MEL, Gender and the Fundraising team.

Reporting to the SEAP Department Director, the Senior Operations Manager will represent the Operations team on the SEAP Department Leaders Team and contribute to SEAP department strategy and management.

Person specification
Essential knowledge, skills and experience
Significant organisation and team management experience to a senior level, including managing multiple project and programme manager level positions at the same time.
Experience managing organisation operations functions, including: finance, human resources, and/or safety compliance.
Experience developing, implementing and adapting organisation policies, including human resources, finance and/or safety compliance.
Strong organisational skills including planning, developing, implementing and maintaining administrative systems.
Experience of developing or adapting organisational policies and processes to meet local compliance
Ability to coordinate and execute project planning
Strong understanding of organisational budgeting and finances
Experience of line management and team management.
Initiative, enthusiasm and a problem-solving approach to new challenges.
Able to explain, advocate and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally.
Excellent working knowledge of Microsoft Office software packages, databases, email, internet.
Experience of working in a multicultural environment.
Experience working with vulnerable individuals, particularly in a conflict context.
Excellent verbal and written communication skills in English.
Willingness to work irregular hours occasionally and to undertake some travel.
Experience of hostile environment awareness training or willingness to undertake hostile environment awareness training.
Some knowledge of and interest in peacebuilding/ humanitarian/ development sector safety and security and safeguarding issues.
Appreciation of issues of confidentiality, and cross-cultural and political sensitivity.
Desirable knowledge, skills and experience
Experience overseeing and performing basic IT administration
Experience overseeing and performing basic HR administration
Experience in fundraising in the non-government sector
Experience in developing and delivering systems for audit or quality assurance;
Experience of safeguarding training or willingness to undertake safeguarding training.

The Job description is attached to this advertisement. Please do not send your CV or Resume at this stage.

Please download the Application form and Application Statement and submit them via email