|Published||April 24, 2022|
|Job Type||Full Time|
The Senior People Operations Generalist has a unique opportunity to help us refine our People Ops processes to better serve our core clients- our teammates. This is a new role on a recently formed People Operations team, designed to globalize our practices. The Senior People Operations Generalist will report to Fujii, the People Operations manager and act as a key thought partner to her.
This role is remote and this person would be available to serve our 90+ teammates across 14 time zones and collaborate with our People Operations team who are based in California/US, Nepal, and Kenya.
Streamline, standardize and document talent operations across teammate lifecycle initiatives: from recruitment to onboarding to contract management to offboarding etc.
Work with our teammates to identify the pain points in our people processes and generate teammate-centered improvements that remove bottlenecks
Leverage technology to improve service delivery: explore HRIS, docusign, pinpoint and other integrations
Oversee the management and administration of company benefits
Partner with People Ops Manager and Finance to conduct benefits analysis and benchmarking to ensure equity and improve offerings
Culture & Engagement
Coach and provide hands on assistance to People Ops admin to plan and implement annual engagement events aligned with org values and goals
Review engagement data
Partner with our people ops recruiter to ensure a seamless new hire and onboarding experience; own parts of the recruitment process
Identify regional technical recruiters and/or pipeline partners
Help shape employer brand
Stay abreast of employment laws in our US, Kenya and Nepal entities
Liaise with labor attorneys to conduct periodic audits
Work with compliance officer to create, implement and update policies and/or procedures
Have oversight of teammate data - conducting periodic audits to ensure data accuracy
Help implement performance management initiatives - OKR setting, mid-year, end of year reviews; flag performance concerns
Support people ops manager to facilitate proactive performance conversations
Support the development and implementation of the competency map
Miscellaneous/We’re in it as a Team 10%
Support our team on the - whatever needs to get done - be it recruitment, onboarding, engagement etc. (We’re small and wear many hats!)
Skills Knowledge and Expertise
Results oriented: You do what it takes to get the job done, well and on schedule.
You foresee challenges, can independently propose solutions and mobilize the resources and people to get unstuck
You are detail oriented and concerned with quality
Develops others: You know how to coach, develop and manage others to achieve results and thrive individually
Creative: You look at processes, identify problems and do not default to how something has been done, but rather think about what the situation necessitates and can develop new ways of doing things that best meets the needs of both teammates and Medic
Systems thinker: You think in terms of the whole operating structure and financial feasibility and can weigh return on investment and trade-offs
Communication: clear communicator: Especially in a remote environment working across multiple time zones, you make communication a priority, responding to all internal messages in <24 hours, ensuring parties have clear understanding.
Relationship Builder: You make building trust with our teammates at all levels of the organization a priority. Teammates feel comfortable and are able to confide in you.
Tech literate: You are adept at using our tools and can leverage technology to improve how People Ops serves our teammates
Mediator: You are proactive about addressing conflicts and are gifted at facilitating tough conversations towards successful resolution.
Agile & Resilient: You are able to work in a fast-paced, ever changing environment, pivot quickly and adapt to change.
Demonstrate humanity & solidarity: Medic has a unique culture of teammate’s genuinely showing up for one another in big and small ways. You genuinely care about others and work better as a team than as an individual unit.
Intercultural competent: You appreciate difference, you express a desire to learn from other and can find solutions and spaces that are sensitive to diverse needs
Growth Minded: You are humble, proactively give and receive feedback. You own your professional development.
Purpose & Impact
Ability to create and see real impact in your work
Freedom to take initiative and innovate, bonus of an agile, small team
Work for a globally awarded social enterprise recognized for developing a solution that can create global systems change in the health sector
Work with a value and mission driven team that is consistently described as warm, incredibly kind and supportive
Exposure to a diverse team: over 15 different nationalities
Opportunities for global travel: all team meet-up + functional team meet-up + field visits
Work/Life & Growth
Generous leave time: vacation, maternity/paternity, bereavement, & sick days
Professional development funds & opportunities + 5 days off for prof dev
Home Office Set up Stipend.
Flexible, remote schedules
Interested candidates can send their CVs