Senior People Operations Generalist

at Medic Mobile
Published April 24, 2022
Location Nairobi, Kenya
Category Health Care  
Job Type Full Time  



The Senior People Operations Generalist has a unique opportunity to help us refine our People Ops processes to better serve our core clients- our teammates. This is a new role on a recently formed People Operations team, designed to globalize our practices.  The Senior People Operations Generalist will report to Fujii, the People Operations manager and act as a key thought partner to her.


This role is remote and this person would be available to serve our 90+ teammates  across 14 time zones and collaborate with our People Operations team who are based in California/US, Nepal, and Kenya.





Key Responsibilities

Operations  60%

Streamline, standardize and document talent operations across teammate lifecycle initiatives: from recruitment to onboarding  to contract management to offboarding etc.

Work with our  teammates to identify the pain points in our people processes and generate teammate-centered improvements that remove bottlenecks

Leverage technology to improve service delivery: explore HRIS, docusign, pinpoint and other integrations

Total Rewards

Oversee the management and administration of company benefits

Partner with People Ops Manager and Finance to conduct benefits analysis and benchmarking to ensure equity and improve offerings

Culture & Engagement

Coach and provide hands on assistance to People Ops admin to plan and implement annual engagement events aligned with org values and goals

Review engagement data


Partner with our people ops recruiter to ensure a seamless new hire and onboarding experience; own parts of the recruitment process

Identify regional technical recruiters and/or pipeline partners

Help shape employer brand


Stay abreast of employment laws in our US, Kenya and Nepal entities

Liaise with labor attorneys to conduct periodic audits

Work with compliance officer to create, implement and update policies and/or procedures

Have oversight of teammate data - conducting periodic audits to ensure data accuracy

Performance Management

Help implement performance management initiatives - OKR setting, mid-year, end of year reviews; flag performance concerns

Support people ops manager to facilitate proactive performance conversations

Support the development and implementation of the competency map


Miscellaneous/We’re in  it as a Team 10%

Support our team on the - whatever needs to get done -  be it recruitment, onboarding, engagement etc. (We’re small and wear many hats!)

Skills Knowledge and Expertise

Results oriented: You do what it takes to get the job done, well and on schedule.

You foresee challenges, can independently propose solutions  and mobilize the resources and people to get unstuck

You are detail oriented and concerned with quality

You self-manage

Develops others: You know how to coach, develop and manage others to achieve results and thrive individually

Creative: You look at processes, identify problems and do not default to how something has been done, but rather think about what the situation necessitates and can develop new ways of doing things that best meets the needs of both teammates and Medic

Systems thinker: You think in terms of the whole operating structure and financial feasibility and can weigh return on investment and trade-offs

Communication: clear communicator: Especially in a remote environment working across multiple time zones, you make communication a priority, responding to all internal messages in <24 hours, ensuring parties have clear understanding.

Relationship Builder: You make building trust with our teammates at all levels of the organization a priority. Teammates feel comfortable and are able to confide in you.

Tech literate: You are adept at using our tools and can leverage technology to improve how People Ops serves our teammates

Mediator:  You are proactive about addressing conflicts and are gifted at facilitating tough conversations towards successful resolution.

Culture fit:

Agile & Resilient: You are able to work in a fast-paced, ever changing environment, pivot quickly and adapt to change.

Demonstrate humanity & solidarity: Medic has a unique culture of teammate’s genuinely showing up for one another in big and small ways. You genuinely care about others and work better as a team than as an individual unit.

Intercultural competent: You appreciate difference, you express a desire to learn from other and can find solutions and spaces  that are sensitive to diverse needs

Growth Minded: You are humble, proactively give and receive feedback. You own your professional development.


Why Medic?

Purpose & Impact

Ability to create and see real impact in your work

Freedom to take initiative and innovate, bonus of an agile, small team

Work for a globally awarded social enterprise recognized for developing a solution that can create global systems change in the health sector

The Team

Work with a value and mission driven team that is consistently described as warm, incredibly kind and supportive

Exposure to a diverse team: over 15 different nationalities

Opportunities for global travel: all team meet-up + functional team meet-up + field visits

Work/Life & Growth

Generous leave time: vacation, maternity/paternity, bereavement, & sick days

Professional development funds & opportunities + 5 days off for prof dev

Home Office Set up Stipend.

Flexible, remote schedules


Interested candidates can send their CVs

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