Worker Support Coordinator

at Palladium International
Published August 23, 2022
Location Brisbane, Australia
Category Management  
Job Type Full Time  


Project Overview:


The Pacific Labour Facility (PLF) facilitates seasonal and longer-term work opportunities for Pacific workers in Australia. It connects Australian employers with Pacific workers under the newly introduced Pacific Australia Labour Mobility (PALM) scheme which combines the existing Pacific Labour Scheme (PLS) and Seasonal Worker Programme (SWP).


Role Overview:


The Worker Support Coordinator will provide support to Approved Employers (AEs), in partnership with key internal and community stakeholders in the provision of worker support. The role will provide relevant information, capacity building support, advice, and direct assistance, where applicable, to enable Approved Employers to effectively discharge their lead worker welfare responsibilities.


Primary Duties and Responsibilities:


Establish and maintain strong stakeholder relationships to assist AEs in their lead delivery of support to employees

Support to AEs in the management/response of issues including monitoring and reporting of critical incidents

Facilitate joint forums with relevant stakeholders to address worker support issues and interventions around cultural, language or other diverse support needs

Provide AEs with relevant information, advice, and support to assist workers access to medical, allied and emergency health services when required

Respond to reported worker welfare concerns and support resolution of conflicts

Provide inputs as required into monitoring and evaluation activities and contribute to continuous improvement

Be available for rostered shifts on the 24-7 Support Line

Required Qualifications:


Qualifications in a relevant discipline and/or extensive experience in a similar role

High level relationship management skills, including the ability to negotiate for outcomes that are beneficial to clients and communities

Strong decision-making, professional judgement, risk management, and ability to work autonomously

Demonstrated cultural competency, problem solving and conflict resolution skills

Excellent written and oral communications skills with demonstrated experience in using communications strategically for advocacy purposes and ability to operate in a cross-cultural environment

Driver’s license and willingness to drive to regional locations

Flexibility to undertake travel, including after hours and weekends



Flexible working arrangements – work from home 2 days per week

Modern office in central CBD location

Great team culture with social activities and events

Working for a program that is making positive impact


Interested candidates can send their CVs

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