GEBREYESUS KIDANU

I've hands-on Experience in providing technical support for complex Multi-vendor and OSS Applications (Analysis, Troubleshooting & fixing the issues reported) on the applications already deployed.

I've participated on ENM hardware installation, configuration and deployment and also reviewed product specifications, LLD and HLD documents. I've proven ability to take independent initiatives, Engage with Customers, learning and ability to fit seamlessly into any team. In addition, I've good knowledge in Telecom industry in general and strong domain knowledge in OSS Platforms and Applications with hands-on experience in supporting and managing OSS, EMS and NMS Applications and IT infrastructures.

Last Resume Update April 17, 2023
Address Addis Ababa, Ethiopia
E-mail gebre.2006.refael@gmail.com
Phone Number +251929904627

Experience

Ethio Telecom
Advanced IT Infrastructure Specialist
May 2022 - Current

I am working on system health and preventive maintenance, backup and restore, system management troubleshooting, fault management (FM), configuration management (CM) and performance management (PM) issues on various EMS/OSS/NMS systems.
• Provide technical support for complex multi-vendor and OSS applications (analysis, troubleshooting and remediation of reported issues) and support IT infrastructure and NOC team on report generation, troubleshooting and training.

Education

Debre Berhan Univeristy
B.Sc in Information Technology
Oct 2010 - Jun 2013

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