About the Job
We are looking for an experienced and strategic Capacity Strengthening Manager to lead the design and implementation of the capacity development component of the SCORE programme, implemented across nine countries: Bangladesh, Ethiopia, Lebanon, Moldova, Mozambique, Myanmar, Pakistan, Tanzania, and Uganda.

This role combines programme management, technical leadership, and partnership development, with a strong emphasis on innovation, learning, and scaling impact. You will work closely with colleagues across HelpAge and our network members to strengthen civil society capacity and promote locally led, sustainable solutions.

Key areas for impact/influence and responsibilities
• Lead the development and implementation of the SCORE capacity strengthening framework, aligned with HelpAge’s SHAPE approach and SCORE objectives.
• Design and deliver a structured, contextually tailored capacity strengthening curriculum using a range of modalities such as workshops, mentoring, peer learning, and digital tools.
• Work closely with partner organisations to co-create and implement capacity strengthening plans based on participatory assessments.
• Provide direct accompaniment to at least four country partners, building strong relationships and promoting a culture of shared learning, accountability, and continuous improvement.
• Coordinate HelpAge and partner staff, technical advisers, mentors, and consultants engaged in delivering capacity strengthening.
• Collaborate with programme team to develop and manage work plans, budgets, and GANTT charts, ensuring timely and quality delivery of capacity strengthening activities.
• Conduct regular monitoring visits to support implementation, address challenges, and ensure quality standards are met.
• Integrate strong MEL systems into the capacity strengthening stream, support partners to apply MEL tools, and contribute to cross-country learning, documentation, and knowledge sharing.
• Promote safeguarding principles across all capacity strengthening activities.
• Contribute to fundraising efforts by developing concept notes and proposals and exploring scaling opportunities.
• Represent HelpAge in relevant forums to build strategic partnerships, ensure alignment with broader initiatives, and avoid duplication.
• Work collaboratively across HelpAge teams especially with SHAPE Advisor to ensure capacity strengthening contributes to wider organisational goals.

Skills and experience required
Essential

• Proven experience in designing and delivering impactful capacity strengthening programmes for local and national organisations, using diverse methodologies (e.g. mentoring, peer learning, workshops, online tools).
• Demonstrable experience contributing to localisation commitments under the Grand Bargain and Charter for Change.
• Strong background in organisational development, capacity assessment, and co-creating improvement plans with partners.
• At least five years’ experience in mid-level management or advisory roles within INGOs and/or UN agencies.
• Experience in partner development, accompaniment, and collaboration, including with research or academic institutions.
• Strong understanding of programme monitoring, MEL systems, and finance interpretation.
• Proven ability to work collaboratively and dependably with colleagues, fostering learning, innovation, and mutual accountability.
• Strong ability to interpret and analyse financial information to inform programme planning and decision-making.
• Excellent communication, negotiation, and representational skills; able to engage at regional and global levels.
• Willingness to travel across multiple programme countries and balance this with coordination responsibilities.

Education and Qualifications
• Formal academic certification in adult learning and development
• Degree in international development, public policy, human rights, social
sciences, or a related field (or equivalent professional experience).
• A postgraduate qualification is an asset but not essential where practical
experience is strong.

Values, Skills, and Ways of Working
• Ability to work across cultures, sectors, and geographies in inclusive and equitable ways.

Key Behavioural Competencies

At HelpAge International, we believe in the importance of empowering our people to be change makers and leaders at all levels. We expect our people to embrace and live our values, challenging themselves every day to identify issues that are most important to older people and their communities, and to make an impact that matters.

In addition, as an HelpAge employee you are expected to:

Working Collaboratively with Others: Work collaboratively, building mutual trust and respect, with external organizations and partners to achieve our strategic aims and objectives; being accountable for the work we do together.

Adaptability and Flexibility: Adapt to new directions or opportunities arising within the organisation and in our work area; being flexible in our role, constantly using the feedback to learn more and evolve further.

Supporting and Facilitating Change: Lead behavioural and cultural change through embracing a supportive, collaborative and highly inclusive environment where everybody feels supported, respected and engaged.

Extend HelpAge’s Reach and Impact: Extend HelpAge’s reach and impact by creating and identifying new business development opportunities and building relationships with new partners.

Diversity and Inclusion: Lead and promote a culture of including the voices of older people across our support, convening and thought leadership roles, in a way that is transformative, empowering and highly inclusive of those marginalised by gender, economic status, disability and other factors of discrimination.

Leading Others (for managers): Demonstrate strong leadership to own unit/department and manage people in a well and reputable manner. Create an atmosphere of trust and an enabling environment where staff can do their best and develop their potential.

Safeguarding

HelpAge International is committed to safeguarding the communities with which we work, our partners, staff and any others who we come into contact with. The post holder will also be responsible for:

Preventing harm and abuse from our people, operations and programmes to anyone that encounters our work.
Reporting all safeguarding incidents you see, hear, hear about or suspect, using our internal reporting mechanism.
Complying with all safeguarding framework policies and practices.
Completing mandatory training courses relating to our safeguarding policy framework and complying with HR vetting procedures.

All interested and qualified candidates are encouraged to review the details of the JD and submit their Cover Letter and CV only