Overall Purpose of the Role

As INSO’s focal point for employee relations, safeguarding, and conduct, you will ensure that our people management practices are fair, transparent, and rooted in respect. You will lead on developing and applying grievance, disciplinary, and safeguarding frameworks across INSO, supporting both HQ and field offices to maintain the highest standards of integrity and care.

You’ll provide expert advice on employment relations, investigations, and dispute resolution while ensuring that safeguarding, compliance, and staff well-being remain at the heart of INSO’s HR systems and culture.

Key Responsibilities

Employee Relations & Case Management
Serve as the main point of contact for line managers and HR on grievances, conflicts, and disciplinary issues.
Lead and advise on investigations into misconduct or employee relations matters, ensuring confidentiality, fairness, and compliance.
Guide managers on employee relations aligned with internal policies and legal frameworks.
Drive organizational projects to strengthen safeguarding, conduct, and compliance frameworks.
Safeguarding & Duty of Care
Act as a global focal point for safeguarding, ensuring consistency and compliance across all INSO offices.
Support the rollout of safeguarding policies, awareness, and training initiatives.
Lead or oversee investigations into safeguarding or ethical misconduct.
Coordinate psychosocial support and serve as Family Liaison Coordinator when required.
Monitor and strengthen organizational duty of care and well-being measures.
Policy & Compliance
Maintain and update global employee relations frameworks, including safeguarding, grievance, and disciplinary policies.
Ensure consistency and compliance with internal, donor, and legal requirements.
Build capacity among managers and staff on safeguarding, conduct, and dispute resolution.
Stay informed on Dutch and international labor law to ensure compliance.
Systems & Oversight
Maintain accurate, confidential case records in compliance with GDPR.
Provide insights and analysis on employee relations and safeguarding trends.
Support audits and oversight reviews through accurate reporting and documentation.
Keep SharePoint and other case management tools secure and updated.
Coordination & Contribution
Partner with HR leadership and country HR teams to ensure cohesion across employee relations systems.
Provide technical support and mentoring to HR managers and focal points.
Share lessons learned to strengthen HR practices and culture organization-wide.

Key Requirements
Essential

Minimum 7 years of HR experience, including 3+ years in employee relations, safeguarding, or case management.
Strong knowledge of employment law and safeguarding standards.
Certified investigator (e.g., IQTS, SEAH).
Proven experience managing sensitive cases and investigations.
Policy development and implementation expertise.
Excellent interpersonal, communication, and mediation skills.
Fluent in English (spoken and written).
Desirable

Legal background or training in employment law or safeguarding.
INGO/humanitarian sector experience.
Working knowledge of French, Spanish, or Arabic.
Familiarity with psychosocial support and duty of care frameworks.

Please send your resume/CV