Role Overview
The ICT and Data Protection Associate[1] [2] [3] [4] will support the daily reliability, security, and effectiveness of Sankore’s digital infrastructure. Reporting to the Business Manager, the Associate will maintain school connectivity, support servers and devices, manage school applications and platforms, troubleshoot software and hardware issues, and help staff and learners use technology safely and effectively.

This role also supports Sankore’s data protection and privacy responsibilities, including careful handling of student, family, staff, and operational data. Kenya’s Data Protection Act requires personal data to be processed lawfully, fairly, transparently, for explicit purposes, and with appropriate limits and safeguards. The role should also help embed safeguarding-aware digital practice, since international school safeguarding guidance treats child protection as a whole-school responsibility across all staff and systems.

Core Responsibilities
1. ICT Infrastructure and Connectivity
Maintain reliable internet connectivity across classrooms, offices, learning spaces, and administrative areas.
Monitor and troubleshoot networks, routers, access points, firewalls, switches, and related connectivity equipment.
Support school servers, backups, shared drives, and cloud-based infrastructure.
Coordinate with internet service providers, vendors, and technical contractors to resolve issues promptly.
Maintain documentation of network architecture, credentials, licenses, warranties, and support contacts.
2. Devices, Hardware, and Technical Support
Provide first-line ICT support to staff, learners, administrators, and school leadership.
Set up, configure, maintain, and track laptops, tablets, printers, projectors, smart boards, phones, and other ICT assets.
Manage device inventories, asset tagging, repair logs, replacement schedules, and safe disposal.
Troubleshoot hardware, software, connectivity, access, and user-account issues.
Support ICT readiness for school events, assemblies, admissions activities, assessments, and staff meetings.
3. Applications, Platforms, and Software Administration
Administer core school platforms, including email, productivity suites, learning platforms, student information systems, admissions tools, and finance or operations systems as assigned.
Manage user accounts, permissions, password resets, onboarding, and offboarding.
Support integration between platforms where appropriate, ensuring data quality and secure access.
Train staff on effective use of school applications and digital tools.
Maintain software licenses, renewals, version updates, and vendor support records.
4. Data Protection, Privacy, and Information Security
Support compliance with Kenya’s Data Protection Act and related school policies.
Help ensure student, family, staff, financial, health, and safeguarding-related data are handled securely and only for legitimate school purposes.
Support secure access controls, data retention practices, backups, encryption, and incident reporting procedures.
Assist with data protection impact assessments, consent records, privacy notices, and staff awareness.
Work with the Business Manager and school leadership to maintain clear protocols for data collection, sharing, storage, and deletion.
Support responsible management of data breaches or suspected breaches, escalating promptly and documenting actions.
5. Cybersecurity and Digital Safeguarding
Help protect school systems from malware, phishing, unauthorized access, data loss, and inappropriate online content.
Maintain antivirus tools, endpoint protection, software updates, secure Wi-Fi access, and user-permission protocols.
Support child-safe digital learning environments, including appropriate filtering, monitoring, and responsible-use practices.
Train staff and learners, as appropriate, on digital citizenship, cyber hygiene, password safety, and responsible technology use.
Contribute to safeguarding-aligned ICT policies and ensure technology systems support student wellbeing.
6. Systems Development and Continuous Improvement
Identify gaps in ICT systems and recommend practical improvements as the school grows.
Develop simple user guides, standard operating procedures, checklists, and troubleshooting guides.
Track recurring ICT issues and propose preventive solutions.
Support procurement decisions by advising on fit-for-purpose technology, software, service providers, and maintenance needs.
Help build scalable systems that can grow as Sankore expands grade by grade.
7. Collaboration, Service, and School Culture
Work closely with the Business Manager, school leadership, teachers, operations staff, and external providers.
Provide calm, timely, and service-minded support in a busy founding-school environment.
Maintain confidentiality and professional judgment when handling sensitive information.
Model Sankore’s values of Consciousness, Curiosity, Courage, Continuous Growth, Creativity, and Community Citizenship.
Contribute to a school culture where technology enables joyful, rigorous, and safe learning.
Qualifications and Experience
Required
Diploma or Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
At least 2–4 years of relevant ICT support, systems administration, network support, or school technology experience.
Strong working knowledge of networking, Wi-Fi management, hardware troubleshooting, cloud systems, user administration, and software support.
Experience administering productivity platforms such as Google Workspace for Education, Microsoft 365, or equivalent systems.
Familiarity with data protection, privacy, cybersecurity, or information governance requirements.
Ability to manage multiple support requests, document solutions, and communicate clearly with non-technical users.
Commitment to safeguarding, child protection, confidentiality, and ethical handling of sensitive information.
Strong written and spoken English.
Preferred
Experience working in a school, international school, nonprofit, or child-centered institution.
Certification or training in one or more of the following: CompTIA A+/Network+/Security+, Microsoft, Google Workspace, Cisco, ITIL, cybersecurity, or data protection.
Familiarity with Kenya’s Data Protection Act and Office of the Data Protection Commissioner guidance.
Experience supporting student information systems, learning management systems, admissions platforms, or finance/operations software.
Basic server administration, firewall management, cloud backup, or endpoint security experience.
Ability to support staff training and digital literacy.
Core Competencies
Technical problem-solving: Diagnoses ICT issues quickly and resolves them with practical, durable solutions.
Systems thinking: Builds organized, scalable systems rather than relying on informal fixes.
Data protection judgment: Understands that student, family, and staff data must be handled with care, restraint, and confidentiality.
Service orientation: Supports staff and learners with patience, clarity, and respect.
Cybersecurity awareness: Anticipates risk and promotes safe digital practice across the school.
Documentation discipline: Keeps accurate records of assets, configurations, licenses, incidents, and procedures.
Training and communication: Explains technical issues in accessible language and builds staff confidence.
Integrity and discretion: Handles sensitive information and access privileges responsibly.
Adaptability: Works effectively in a founding-school environment where systems are still being built.
Commitment to mission: Sees technology as a tool for access, inclusion, safety, and learning.
Success in This Role Looks Like
Sankore’s internet, classroom technology, core platforms, and administrative systems are reliable and ready for daily school operations.
Staff and learners receive timely, respectful, and effective ICT support.
Devices, licenses, platforms, and technical assets are accurately tracked and maintained.
User accounts, permissions, backups, and access controls are managed securely.
The school has clear, practical ICT and data protection procedures from launch.
Staff understand their responsibilities for safe technology use, privacy, and data handling.
Sensitive student, family, staff, and operational information is protected through strong systems and careful practice.
Technology supports teaching, learning, operations, safeguarding, and family engagement.

Interested candidates should submit:

CV
Cover letter highlighting the experience in the area of the specialization

Subject Line: ICT and Data Protection Associate