INSO Syria

The Syria program supports more than 290 NGOs to deliver vitally needed aid and assistance to an estimated 13.1 million people in need across the country. First launched as an emergency response operation in 2014, INSO Syria has grown to become a program covering all Syrian governorates, with a Country Office in Damascus. The Syria conflict is unique and complex; you will find that every day is different and there is always more to learn.

Job Summary

Reporting to the Information Manager, the Information Assistant is a user of the CHDC and the Partner’s Portal (IPP) and can facilitate partner inquiries. The IA also provides technical support for formatting reports and creating visualizations, maps, and dashboards.

Main Responsibilities

Conflict & Humanitarian Data Centre (CHDC)

Use CHDC effectively and maintain a clear understanding of its methodology and platform functionality.
Aggregate information to respond to queries and provide practical data solutions.
INSO Partners Portal (IPP)

Use the IPP effectively and maintain a clear understanding of the partner registration process.
Assist in monitoring and updating INSO partner registrations through the IPP and follow up on partners’ membership requests.
Reports & Visualizations Activities

Aggregate data for analysis, reporting, and presentation.
Produce high-quality maps, graphs, dashboards, and other visual products, as needed, to support INSO analysis and help NGOs understand conflict dynamics.
Prepare and format reports in Microsoft Publisher using raw reports provided by the Safety Adviser, ensuring accurate presentation, clear layout, and timely delivery of final outputs.
Partner Service Requests

Support the fulfilment of partner requests related to incident lists, infographics, and mailing lists, including data preparation, updates, and dissemination as required.
Technical Reference

Actively work with Program, Operations, and Training departments to understand and respond to their needs
Manage and regularly update SharePoint folders with relevant materials
Mandatory Requirements

Essential

Minimum one year of experience in data management and visualization, in a similar humanitarian organization and context
Knowledge of Power BI and DAX, or similar BI software (such as Tableau)
Knowledge and understanding of theories, concepts, and approaches relevant to management of information in crisis contexts
Fluency in the English language, both written and verbal
University degree or equivalent in Information Systems, Computer Science, Data Management, GIS, or relevant field
Nice to Have:

Knowledge of database management using SQL
Knowledge in scripting languages such as Python or R
Experience with ArcGIS and strong technical skills including creating topologically correct shapefiles and geodatabases
Prior knowledge of relevant region context or working experience in this region
Working experience with humanitarian organizations, particularly with NGOs
Core Competencies

Analysis – identifies issues, analyses information, and contributes to practical solutions.
Accuracy – pays close attention to detail and ensures reliable, high-quality work.
Communication – communicates clearly and effectively with colleagues and stakeholders.
Accountability – works independently, takes responsibility for actions, and delivers on commitments.
Integrity – maintains confidentiality, acts ethically, and prevents conflicts of interest.
Adaptability –performs effectively under pressure and in multicultural environments while respecting humanitarian principles.

Please submit completed applications and reference “Information Assistant – Damascus” in the subject line. Applications should be in English and include:

An updated CV (maximum 3 pages).
A one-page cover letter detailing why you are interested in working for INSO and how your qualifications align specifically with the competencies required for the role.