Job Summary

The IT Assistant position is a highly rewarding role, offering a unique opportunity to work in a close-knit team supporting the provision of safety services to the NGO community.

You will ensure the IT and Internet needs of all INSO staff are efficiently met. You will also support basic administrative management, such as asset database management, staff movement/travel tracking, and facility management tracking. This position reports to the Operations Manager.

Main Responsibilities

Be the first line of IT Support for employees, either in person or remotely via TeamViewer and Microsoft Teams.
Install and configure computer operating systems and applications.
Ensure emails and key electronic files are backed up on INSO cloud storage.
Prepare and deliver new laptops and phones to new employees.
Organize, schedule, upgrade, and maintain all office laptops, phones, and equipment in coordination with Ops. Manager.
Troubleshoot INSO SharePoint or OneDrive sync issues.
Closely work with INSO departments in order to understand and respond to their IT needs.
Participate in the procurement process as required.
Support staff travel arrangements, hotel bookings, and movement-related coordination.
Maintain accurate, up-to-date logistics databases/trackers. Such as an asset registry, facilities maintenance log, and staff travel/movement tracker.
Support periodic physical asset verification and record reconciliation.
Identify computer or network equipment shortages and notify the Ops. Manager.
Performs other duties as required.
Knowledge, Skills, and Experience

Essential:

2+ years of work experience in IT/logistics.
Extensive experience with Windows operating systems and other Microsoft technologies.
Knowledge of network management.
General IT knowledge (network set-ups, hardware, troubleshooting).
Fluent in the written and spoken English language.
Bachelor’s degree or equivalent in Information Technology, Computer Science or relevant field.
Attention to detail, proactive, problem-solving skills, and detail-oriented.
Nice to Have:

Microsoft certificates
SharePoint Lists, Power Apps, and Power Automate experience
NGO experience
Core Competencies

Analytical Thinking – Ability to identify issues, assess information critically, and contribute to practical and effective solutions.
Communication – Communicates clearly and professionally while adapting explanations to different audiences and operational contexts.
Interpersonal Skills – Builds trust through active listening, effective questioning, and confident interaction with staff and stakeholders.
Humanitarian Awareness – Demonstrates understanding of humanitarian principles, operational practices, and ethical responsibilities.
Autonomy – Works independently, manages priorities effectively, and delivers results with limited supervision.
Accountability – Takes ownership of responsibilities, respects confidentiality, safeguards sensitive information, and performs reliably under tight deadlines.

Please submit completed applications and reference “IT Assistant – Damascus” in the subject line. Applications should be in English and include:

An updated CV (maximum 3 pages).
A one-page cover letter detailing why you are interested in working for INSO and how your qualifications align specifically with the competencies required for the role.