Job Description
Digital & Systems Management

Oversee the performance and availability of digital systems including POS, self-order kiosks, digital menu boards, delivery platforms, and back-office systems

Act as the primary liaison between restaurants, approved technology vendors, and McDonald’s corporate IT teams

Coordinate system upgrades, rollouts, and new digital initiatives across multiple locations

Operational Technology Support

Ensure reliable connectivity (network, broadband, Wi-Fi, telecoms) across all restaurants

Troubleshoot and resolve escalated system and digital outages impacting operations

Implement preventative maintenance and monitoring processes to reduce downtime

Process Improvement & Compliance

Analyse digital performance data to identify operational efficiencies and improvement opportunities

Ensure compliance with McDonald’s global digital standards, data protection, and cybersecurity requirements

Develop and maintain digital SOPs and escalation procedures

Training & Change Management

Support restaurant managers and teams with digital system training and adoption

Lead change management initiatives related to new technology or process changes

Act as a digital subject-matter expert for restaurant leadership teams

Strategic & Project Work

Support digital transformation projects aligned with business growth

Assist with budgeting, forecasting, and vendor performance evaluation

Contribute to long-term digital strategy for the franchise group

Qualifications Degree and telecommunications
Sector: accommodation and food service activities
Career Level
Managerial

Please send your resume/CV